Senior Account Manager, Dialogue
More information about location
3+ days a week in office
Virtual healthcare provider for employers
Open for applications
Virtual healthcare provider for employers
501-1000 employees
Open for applications
More information about location
3+ days a week in office
501-1000 employees
Company mission
Dialogue's mission is to remove barriers to high-quality healthcare through its virtual healthcare platform.
Role
Who you are
- Bachelor's degree in business administration, marketing, or health related field
- 5+ years of experience in client relations or account management, preferably in a B2B and/or human resources or health and wellness benefits environment
- Experience managing large and complex client portfolios with the use of administrative and organizational tools (Salesforce experience is an asset)
- Strong leadership skills, with the ability to influence and mobilize internal and external stakeholders
- Demonstrated ability to build positive and trusting relationships with key stakeholders and act as a trusted advisor
- Strong strategic and critical thinking abilities, with the ability to assess risks and opportunities and propose effective solutions
- Excellent organizational and time-management skills, with a strong work ethic and proven ability to meet deadlines
- Adaptable and innovative, with the ability to identify gaps in processes and propose new ways of working
What the job involves
- Reporting to our Senior Manager, Customer Success, Azelie Pouliot, we are seeking a Senior Account Manager who will serve as a trusted advisor to our expanding portfolio of clients
- Your mission will be to drive client success through strategic management of renewals, retention, and engagement initiatives, while identifying and nurturing long-term growth opportunities
- You will manage Dialogue’s most strategic clients and partners, leading complex projects and collaborating with internal teams and external stakeholders (brokers, advisors, executives) to build trust, foster lasting relationships, and deliver exceptional client experiences with a passion for exceeding expectations
- Build and nurture strong client relationships, serving as a trusted advisor and advocate to ensure long-term partnerships
- Gain an in-depth understanding of each client’s business, including their objectives, challenges, and competitive landscape, to provide tailored solutions
- Proactively identify and mitigate risks within the client portfolio, working closely with internal teams to deliver solutions that not only meet client expectations but also align with business objectives
- Create and execute effective client retention strategies that drive client satisfaction, loyalty, and ongoing engagement
- Spot opportunities for revenue growth, collaborating with internal stakeholders to craft and implement strategies that meet sales targets and boost overall profitability
- Act as a key point of escalation for client concerns, ensuring issues are resolved swiftly and to the client’s satisfaction
- Prepare and present regular client reports, showcasing key performance metrics, achievements, and areas for improvement to foster transparency and trust
Our take
Employers that offer their workforces healthcare benefits generally report higher engagement, productivity, and happiness levels in the workplace, but it isn't easy to do. Healthcare providers have lengthy waiting lists and focus heavily on physical health, whereas employees often experience problems perceived as less significant such as stress and mental wellness, prescription management, and financial obstacles.
Dialogue provides a telemedicine platform for employee benefits, partnering with employers to provide access to virtual healthcare solutions. The platform covers physical and mental health, prescriptions, access to health resources, work and career-related challenges, in addition to legal and financial support. This ultimately aims to humanize and broaden a company's healthcare perks outside of those of standard providers.
Dialogue has made a smart move by recognizing the significance of mental health and financial obstacles, tackling them within a unified platform. In addition to providing care for clients, the platform also benefits medical professionals greatly by matching them with relevant patients through the use of personal data. Dialogue is set to be acquired by fellow Canadian health platform Sun Life by the end of 2023.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2020
$22.8m
SERIES B
Jun 2019
$40m
SERIES B
Total funding: $78.8m
Company benefits
- Unlimited Dialogue access for you and your immediate family
- Flexible working hours to improve work-life balance
- Gym membership reimbursement
- Top-tier benefits (or health) plan for you and your family
- Delicious, healthy snacks and refreshments delivered to the office every week
- A beautiful new office in Old Montreal, and another conveniently located at Queen and John St. in Toronto
- A competitive salary and stock options in the company
- Paid time off to volunteer and give back to the community
- The opportunity to learn and grow professionally
Company values
- We care deeply - we prioritize quality, safety, and empathy in every member interaction
- We are owners - we act in the best interest of the company and take accountability for the outcomes
- We are client obsessed - we are truly grateful for our client's trust, and we thank them by always going the extra mile
- We aim for excellence - we work our very hardest to be outstanding in everything we do
- We are Shackletons - we set ambitious goals, and we do everything humanly possible to get them there when the odds are stacked against us
- We have fun - notwithstanding the above, we don't take ourselves too seriously
- We are #oneteam - winning as a team is more important than individual success
Company HQ
Old Montreal, Montreal, QC
Articles
Leadership
Cherif Habib
(CEO)Experience as Co-Founder & Managing Director of Cesium Telecom, and CEO of EMcision.
Alexis Smirnov
(CTO)Experience as Senior Architect for Hooper. Was also Senior Solutions Architect and CTO for Radialpoint.
Salary benchmarks
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