Customer Service Teammate, eBay
€35.4k
More information about location
Leading online marketplace
Job no longer available
Leading online marketplace
1001+ employees
Job no longer available
€35.4k
More information about location
1001+ employees
Company mission
To connect people and build communities to create economic opportunity for all.
Role
Who you are
- Able to deal with conflict, and guide parties through the steps towards resolution
- Assertive, with the ability to say “No” and deliver a difficult message with confidence
- You have a strong ability to evaluate cases from a business perspective
- Great communicator, with high level of empathy and emotional intelligence
- Self-aware, understanding voice tone control and its impact on how customers feel, can adapt to different customers & cultures
- You are resilient, able to handle stress and be productive under pressure
- A learner, always growing and open to feedback
- You enjoy taking ownership and control, and driving resolution
- Driven and motivated to achieve targets and meet your metrics
- Motivated and disciplined while working from home
- Strong PC skills, can operate Windows and troubleshoot a PC, tablet or mobile phone
- Resident of Republic of Ireland
- Eligible to work full time in Republic of Ireland
- Available for shift work (e.g., early mornings, late evenings and weekends)
- Your internet service must meet the following criteria:
- High speed wired Internet service e.g. Fibre to the Cabinet, Fibre to the Home or Cable Internet. Lower speed wired service such as DSL and wireless services e.g. WiMAX, Satellite, Mobile are not permitted
- Your internet connection must meet the minimum download speed of 10 Mbps and upload speed of 4 Mbps
- An Ethernet cable connected from your Internet Modem to your Home Office, so you can connect the eBay computer to the Internet
What the job involves
- Provide conflict resolution support to passionate eBay members
- Act as mediator between buyers and sellers, using step-based resolutions, that are not conclusive on every call
- Provide policy-based resolutions on disputes including items not received or as described, damaged returns, or where buyers cannot get their money back
- Review appeals where sellers or buyers are appealing eBay case decision
- Make decisions that will negatively impact one party. These decisions have financial impact to customer or eBay
- Build trust, educate, and create great experience despite delivering difficult messages
- Take appropriate action for eBay to ensure a safe and compliant trading platform for our community
- Excel at learning through our training programs and self-learning to keep growing your skills & knowledge
- Adhere to your daily schedule, tasks and goals, supported by your team leader and coach
Our take
Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.
In the present landscape, eBay competes with industry giants like Amazon within the C2C eCommerce sector. However, eBay distinguishes itself by fostering an environment where businesses can cultivate and promote their brands on the platform, offering a tailored, community-driven experience for both sellers and buyers. By championing small businesses, eBay attracts sellers and socially conscious consumers, positioning itself in stark contrast to Amazon's corporate image.
The rising consumer interest in sustainability has presented economic opportunities for eBay, particularly as younger demographics gravitate toward purchasing pre-owned items. in response, eBay has directed its marketing efforts toward Gen Z customers and formed partnerships with cultural phenomena like Love Island, further solidifying its appeal among contemporary audiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Comprehensive and competitive health and wellness program designed to meet your unique needs.
- We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
- Stock Purchase Plans
- Retirement Savings and Pension Plans
- Stock Awards
- Life Insurance and Disability Benefits
- Credit Union Memberships
- Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
- Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world
Company HQ
Greylands, San Jose, CA
Leadership
Jamie Iannone
(CEO)Studied at Princeton and Stanford University. Held executive roles at Walmart, Barnes & Noble, and The Children's Place, before becoming CEO of eBay in April 2020.
Salary benchmarks
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