Global Client Representative, Newfront

• We are looking for someone who thrives in a proactive, service-oriented team - someone who brings integrity, sound judgment and a commitment to deliver outstanding support to both colleagues and clients
• Minimum 1-2 years of work experience working in a customer service or a Human Resources oriented role
• Strong communication skills: written, public speaking and presentation preparation
• Skilled in time management, organization, and handling multiple priorities
• Attention to detail with the ability to identify discrepancies and support quality assurance
• Works well independently and collaboratively in fast-paced environments
• Proficient in Microsoft Office, Google Suite, and quick to learn new technologies and systems
• Department of Insurance Life & Health License (required or completed within 3 months of start date). You must be licensed in your home state

Desirable

• The Global Client Rep provides essential administrative support to the account management team, contributing to the consistent and efficient delivery of high-quality work to clients
• Responsibilities include managing day-to-day account activities, maintaining strong organization and communication, and partnering with the team and in-country broker partnerships to ensure the precise and seamless execution of client initiatives
• At Newfront, our global team helps multi-national organizations establish and manage their local benefit programs through preferred in-country broker resources
• This position is an hourly, non-exempt, full-time role and will be reporting to the Director of Global Client Services
• Partner with in-country brokers through Newfront’s broker network to collect client policy financials, benefit summary information, renewal dates, etc
• Review plan documents and benefit details for accuracy and manage them within Newfront’s internal systems
• Communicate and process carrier and client contact changes in internal systems
• Build and maintain client benefit portals as requested
• Responsible for staying abreast of regulatory changes and trends worldwide and ensuring client notices are sent in a timely manner
• Prepare client communications using available tools and templates
• General administration and data entry as directed by the Director of Global Client Services and the Global Team
• Other tasks, duties or special projects as assigned