Head of IT, Verve
3+ days a week in office (Alexanderplatz, Berlin)
Real time omnichannel ad platform
Job no longer available
Real time omnichannel ad platform
201-500 employees
Job no longer available
3+ days a week in office (Alexanderplatz, Berlin)
201-500 employees
Company mission
To empower the growth of the open internet by bringing marketers and publishers closer together across the omnichannel customer journey.
Role
Who you are
- Proven IT Leadership: 8+ years of experience in IT, with at least 4+ years in a senior management role (Head of IT, Director of IT Operations or similar)
- Critical Field Ops Experience: You must have proven experience managing distributed, customer-facing hardware networks. (e.g., POS systems, digital signage, ATMs, kiosks, or large-scale IoT device networks)
- Incident Management Expert: You are an expert in ITIL frameworks, especially Incident Management, Problem Management, and Service Level Management. You are calm and decisive under pressure
- Technical Breadth: Strong background in both corporate IT (networking, security, cloud infrastructure) and operational technology (hardware logistics, device monitoring, remote management)
- Project & Vendor Management: A track record of successfully managing complex, large-scale hardware rollout projects and negotiating with third-party vendors and service providers
- Leadership Style: A hands-on, proactive leader who can build a strategy but is also willing to dive into the details of a major incident
- Business Fluency: Excellent communication skills in English and German are required for collaborating with our core teams and retail partners
What the job involves
- As the Head of IT, you’ll be the central leader responsible for the stability, scalability and security of Retail Media Operations. You will own the uptime of our vast, customer-facing network of in-store devices
- You will manage the entire lifecycle of this hardware, from large-scale customer rollouts to end-of-life
- You won’t be just managing an IT department; you’ll be running the technical operations for a distributed, physical-world media network, you will build and lead the teams and processes that guarantee our solutions "just work."
- IT & Infrastructure Management:
- Oversee and consolidate IT operations, infrastructure (network, servers, cloud) and security policies for Retail Media
- Collaborate with the internal corporate IT support teams, ensuring our employees have the secure and efficient tools they need (e.g., O365, ERP, CRM, identity management)
- Develop and execute a long-term IT strategy that supports business scalability, M&A integration, and robust security compliance (e.g., ISO 27001, GDPR)
- Device Management & Field Operations:
- Lead the strategy and execution for large-scale hardware rollouts to our customer locations (retail stores), managing the configuration of the devices
- Implement and manage robust remote monitoring and Mobile Device Management (MDM) systems for our entire fleet of distributed devices
- Service Availability & Incident Management:
- Own the uptime: Design, implement and enforce strict Service Level Agreements (SLAs) for all production devices and systems
- Build and lead a world-class incident management process. You will be the chief escalation point for any service-degrading issue
- Ensure rapid detection, escalation, root-cause analysis (RCA) and resolution for all incidents
- Establish and manage a clear communication protocol for all stakeholders (internal leadership, account managers and customers) during critical incidents
- Leadership & Financial Management:
- Lead, mentor and grow a high-performing, multi-disciplinary team of IT professionals (covering internal support, network engineering and field operations)
- Manage the IT budget, including forecasting for hardware procurement, software licensing and operational services
- Drive a culture of continuous improvement, proactive problem-solving and operational excellence
Our take
The Verve Group provides an omnichannel advertising platform that connects advertisers, agencies, brands, and publishers to people in real time. Verve places a significant emphasis on privacy in its offering, in a space that has received media criticism for intrusive practices.
Over the years, the company has expanded its digital financial services platform and steadily ramped up its acquisitions. It bought mobile DSP company Dataset and is a bidding partner for in-app inventory on Google Ad Manager.
The Verve Group have made a significant footprint in the digital ad marketplace, having partnered with thousands of advertisers. The company will need to continue pushing towards new and expanding markets as it builds a larger and stronger global technology stack.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Company benefits
- Development and career opportunities
- An Apple MacBook and telephone reimbursement
- Fun (online) events organised by and with colleagues
- And work with a great team and the most fantastic brands!
- 27 vacation days
- Yearly 3 wellness days
- Training budget of 500 Euro per year
- Company pension
Company HQ
Carlsbad, CA
Leadership
Sameer Sondhi
(CEO)Previously the Senior Director of Business Development at AdMarvel and xAd. Sameer was also Senior VP at In Mobi.
Salary benchmarks
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