Customer Success Manager, Learnosity
Learning assessment API
Be an early applicant
Learning assessment API
201-500 employees
Be an early applicant
201-500 employees
Company mission
To advance education and learning worldwide with best-in-class technology.
Role
Who you are
- A minimum of 3 years experience in Customer Success, renewal negotiation, and upselling customers on an array of products within a B2B SaaS environment
- Demonstrated ability to understand and discuss API integrations, AI productization, and new feature deployments with both technical and non-technical stakeholders
- Strong business & commercial acumen with the ability to identify both retention risk and growth opportunity
- Ability to work flexible hours to liaise with our US, Dublin and Sydney offices and support our global customer base
- Strong business & commercial acumen
- Excellent communicator; with the ability to explain client problems and solutions in a succinct way across both technical and business teams
- Sound understanding of commercial decision making
- Strong commercial skills especially around negotiating and closing
- Highly organized with strong project, planning, and time management skills
- Consultative skills; working with clients and internal stakeholders making things happen
- An ability to understand and deal with conflict as well as an ability to handle high-pressure situations
What the job involves
- Learnosity is looking for a Customer Success Manager to work with a segment of our clients to bring our retention and growth to the next level
- You will report to our Vice President of Customer Success and be responsible for implementing our overall Customer Success strategy to ensure customer retention and growth in collaboration with our Business Development, Support and Product teams
- Maintain and improve our customer retention rates
- Grow customer feature utilization, close AI and product upsell opportunities, and expand overall usage
- Active participant in driving our customer success strategy
- Revenue retention & renewal - Ensure revenue retention and customer renewal by routinely engaging with customer and internal stakeholders
- Improve Customer Outcomes - Work closely with a segment of our existing customer base to improve their time-to-value & identify key areas where Learnosity can enable them to reach success & growth faster
- Identify & negotiate upsell - Identify, & negotiate potential upsell opportunities within our existing customer base, as well as working with our retention marketing team to target such accounts
- Customer monitoring & long term planning - Work with our VP of Customer Success to improve and develop new mechanisms for customer health monitoring for early identification of revenue risk to the Customer Success, leadership, and finance teams
- Customer/market feedback - Streamline the gathering and communication of customer feedback and use cases to our product teams
- Implementation - Assist with customer onboarding and fast adoption of product
- Taking responsibility for decisions, actions, mistakes
- Actively promote our values; be a role model to others around you
Our take
The education technology industry is worth around a quarter of a trillion dollars and is only set to grow as radical new technologies like AI accelerate digitalisation. Increasingly, education providers are becoming aware of the cost savings, improved education outcomes and rapid scalability of online learning, and a plethora of startups have sprung into existence to provide technological solutions to make this a possibility.
Learnosity, founded in the late 00s, aims to take part in this shift by providing assessment APIs for educational product developers. This allows products to be shipped within weeks rather than months or years and avoids the significant expense and expertise requirements of building assessment and reporting systems from the ground up.
Learnosity's customers include the likes of Pearson, Cambride University Press and PowerSchool, and it has over 40 million learners using its products. With its 2021 acquisition of Questionmark, an online assessments and proctoring company, Learnosity aims to increase its marketing reach and cement its leadership in the educational assessment space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (1 round)
May 2018
$18.8m
LATE VC
Total funding: $18.8m
Company benefits
- Working from home
- Flexible working hours
- Generous healthcare coverage
- Company 401k plan
- Paid vacation, personal and sick days
- Career support
- Subsidized gym membership, internet and cell phone plans
Company HQ
North City, Dublin, Ireland
Leadership
Gavin Cooney
(CEO)Background in web development.
Mark Lynch
(CTO)Part of AirTree's Explorer Program.
Salary benchmarks
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