Global Customer Success Program Manager, Docplanner

• 5–7 years of experience in program management, project management, or PMO roles
• Experience working with cross-functional and multicultural teams, managing complex dependencies
• Strong stakeholder management skills, including exposure to senior leadership or C-level reporting
• Ability to challenge assumptions, facilitate complex discussions, and drive results through influence
• Curiosity and willingness to deeply understand the business model, strategy, and operations
• Experience contributing to or establishing PMO functions in growing organizations is a plus
• Ideally, a background in Engineering, Business Administration, or another process-oriented field
• Strong knowledge of project management methodologies (Agile, Scrum, and waterfall)Advanced knowledge of Jira, including workflow configuration and dashboard creation
• Experience with reporting tools, capacity planning, and resource optimization
• Ability to track value realization and support post-implementation follow-ups

Desirable

• As our organization continues to scale and evolve, we need strong operational excellence to ensure our teams deliver maximum value efficiently. We're looking for an experienced Program Manager to establish and maintain robust project management processes that will drive accountability, optimize delivery, and strengthen stakeholder relationships across our growing portfolio of initiatives
• Managing and structuring team workload effectively (we use Jira as a tool)
• Establishing clear project tracking systems and maintaining visibility across all active initiatives
• Creating standardized processes for project intake, prioritization, and delivery management
• Proactively following up with team members and identifying dependencies to surface potential delivery risks
• Implementing early warning systems and mitigation strategies to ensure on-time delivery
• Maintaining regular communication cadence with all stakeholders to track progress and resolve blockers
• Receiving and evaluating requests from stakeholders, challenging business assumptions before adding items to the backlog
• Acting as a bridge between business stakeholders and delivery teams to ensure clear requirements and realistic expectations
• Facilitating effective communication and managing expectations across all organizational levels
• Acting as PMO for strategic bets within the CCO organization, ensuring visibility and progress reporting to the COO office
• Running bi-weekly prioritization meetings with the team based on capacity planning and skills assessment
• Developing and maintaining team capacity models to optimize resource allocation
• Balancing competing priorities while ensuring strategic alignment and team sustainability
• Following up with stakeholders post-implementation to measure and ensure value capture from delivered initiatives
• Establishing metrics and KPIs to track initiative success and team performance
• Driving continuous improvement in processes and delivery methodologies

• We like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role):
• Intro Chat – A first call with our Talent Partner Giuliana to explore mutual fit around relevant skills, value alignment, and motivation
• TestGorilla – A short numerical reasoning assessment (SHL) to better understand your analytical approach
• Hiring Manager Interview – A deeper conversation about your background, aspirations, and experience with Felipe, our Director of Customer Success Strategy & Operations and your potential manager in this role. Take this chance to ask anything on your mind—it’s just as much about making sure we’re the right fit for you, too
• Business Case – A take-home exercise incl. 3 days' preparation time, designed to understand how you approach real-life problems and think through regulatory scenarios. You’ll then walk us through your approach in a collaborative discussion with the hiring manager and the team to discuss your thoughts and findings
• Peer Interview – A conversation with one of your potential future teammates to get a sense of how you might collaborate together and to explore team fit
• Final Interview (Optional) – A final conversation with another senior leader from our Global Team
• References & Offer!