Deal Desk Analyst, Darktrace

• Darktrace seeks a customer-centric attitude and appreciation for working collaboratively in a very fast-paced environment
• The desired candidate, preferably with 4+ years of experience in the Deal Desk at a SaaS company, will thrive in environments where uncertainty is common and is skilled in bridging business and sales needs
• 4+ years Deal Desk, Finance, Bid Management, Sales Operations and/or Orders Management background
• Strong knowledge of the end-to-end Quote-to-Cash process, experience with Salesforce and CPQ required
• Strong organizational and execution skills and ability to manage competing priorities
• Ability to make and drive process improvement recommendations
• Excellent analytical and problem-solving skills to enable informed decision making
• Expert knowledge of Microsoft Excel and prior experience with modeling and analysis preferred
• Ability to drive rapid, but fact-based decision-making with imperfect data
• Work successfully in an ambiguous environment
• Ability to manage multiple variables / levers, and toggle approach within defined parameters based on customer needs and business objectives
• Clear and thoughtful communicator with exceptional critical thinking skills
• A self-starter mentality and a desire to make a positive, lasting impact
• Ability to handle peak order volume to meet end-of-month and end-of-quarter deadlines. This requires the ability to cover some morning, evening and weekend shifts around the end of each month and fiscal quarter

Desirable

• Darktrace’s Deal Desk team sits within our Revenue Operations organization and serves as deal advisors to the Sales organization
• Our mission is to inspire and influence better strategic decisions while ensuring compliance, efficiency, and scalability
• As a Deal Desk Analyst, you will work cross-functionally, collaborating with Sales, Finance, and Legal, to ensure efficient quoting, contracting, and document review with a focus on defining and driving standardization and policy adherence
• Teamwork and collaboration are critical to the success of the right candidate
• Serve as trusted advisor to the Sales team on deal structure, contracting options, margin analysis and approval processes
• Act as the first point of escalation and approval on complex deal questions and non-standard requests
• Review customer contracts and evaluate appropriate revenue recognition treatment in accordance with revenue recognition policies (currently IFRS), collaborating with cross-functional teams including Legal, Sales, Operations and Finance. Summarize key terms, issues and seek approvals, as needed
• Help evaluate non-standard contract terms and identify relevant accounting, billing, and operational impacts
• Become a subject matter expert on deal operations and the revenue accounting cycle to identify and implement process improvements
• Drive adoption of pricing and policy changes as teams scale and new tools are implemented
• Perform other duties and projects as assigned when needed to support the business