Customer Delivery Manager, ZoomInfo
$80-110k
2-4 days a week in office (Waltham, MA)
Market intelligence and contact details database
Be an early applicant
Market intelligence and contact details database
1001+ employees
Be an early applicant
$80-110k
2-4 days a week in office (Waltham, MA)
1001+ employees
Company mission
To unlock the growth potential of professionals and businesses with a modern end-to-end revenue operating system.
Role
Who you are
- 2-5 years of experience in a technology setting, with a focus on data and/or SaaS applications
- Strong knowledge of industry-leading CRMs and Marketing Automation Tools (e.g., HubSpot, Marketo, Eloqua, Pardot, Dynamics); prior experience with SFDC is preferred
- SFDC Admin certification is a plus
- Experience in client service/support or in a technical advisory role (e.g., Solution Consultant/Architect, Technical Account Manager, Implementation Manager)
- Highly resourceful with a proactive, go-getter attitude
- Exceptional communication skills, both written and verbal
- Strong business acumen with the ability to analyze requirements and develop effective, fit-for-purpose solutions
- Proven experience working directly with clients, particularly in strategic or enterprise contexts
- Ability to communicate effectively across diverse teams, including design, engineering, marketing, product, and business development
What the job involves
- We are seeking a dedicated Technical Customer Delivery Manager to join our expanding Delivery organization
- In this role, you will collaborate with a dynamic team of consultants, project managers, account team members, sellers, and technical experts focused on delivering exceptional service and ensuring client satisfaction throughout the implementation process
- Your goal will be to drive strong adoption of our industry-leading data management solutions, contributing to our clients' future success
- Enable clients to fully realize the benefits of their partnership through best practices, innovative thinking, and continuous process improvement
- Manage the onboarding and deployment project for customers utilizing ZoomInfo’s most technical products
- Serve as both project manager and strategic consultant for ZoomInfo customers during onboarding and implementation phases
- Develop and leverage expertise in technical products, including tools for B2B data management and data orchestration
- Collaborate cross-functionally with leadership and key stakeholders to align efforts with the needs of enterprise and strategic customers
- Create and maintain essential documentation, including templates for requirements, statements of work, and project plans, to ensure consistency and scalability in Customer Experience initiatives
- Drive standardization in procedures, enhance delivery efficiency, and identify opportunities for revenue growth through innovative service delivery
- Utilize your technical skills and business acumen to design and deliver custom data management solutions that meet or exceed client expectations
- Identify creative solutions to challenges based on limited information and act as an escalation point for tailored customer requirements
- Independently manage multiple projects to completion with minimal guidance, providing regular updates on progress and next steps
Our take
It was only a few years ago when B2B sales teams relied on warm introductions and contact books. Now, cloud-based CRM, automation and Big Data are critical tools for any selling process. ZoomInfo’s B2B contact base has played a massive part in that journey.
The company primarily helps salespeople find potential customers. Crucially, ZoomInfo then leverages technology to help make that approach as successful as possible. Think contact details of the most likely budget holder at that company, signal for when and how to approach and crucial updates on the company’s fortunes.
ZoomInfo has grown significantly over the previous few years and is now shifting its approach to pursue more inorganic growth through mergers and acquisitions, acquiring several companies in 2022, including the job recruitment website Comparably.
The risk for ZoomInfo is that these moves represent expansion beyond its traditional strengths in top-of-funnel customer acquisition. The company will need to ensure that it maximizes synergies in order to win in these markets. The company has expanded operations in India and is set to see further expansion, as indicated by its appearance on the Fortune Future 50 list of robust and growing companies in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
7% employee growth in 12 months
Company
Funding (1 round)
Jul 2004
$7m
SERIES A
Total funding: $7m
Company benefits
- Benefits for the Best You - We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being
- Base Pay - We attract and retain the best talent with competitive compensation that aligns with industry benchmarks and merit programs yearly for promotions and salary increases based on performance, time in role, and position to market
- Bonus - When you crush it, we like to celebrate! Bonuses are awarded annually in connection with company and individual performance
- Equity - We offer each employee a generous equity award in the form of RSUs, so they can directly feel the results and success of their hard work
- Vacation & Time Off - We know everyone's needs are different so we offer flexible paid time off plans including an unlimited vacation option for many employees
- Hybrid Working Model - We offer flexible hybrid remote working models to promote equity, employee wellness, and work life balance
Company values
- We are Difference Makers
- We are One Team, One Dream
- We Define New Possibles
- We Get Stuff Done
- Out Bar is High
- We are Fanatic About Our Customers' Success
Company HQ
Vancouver
Articles
Leadership
Henry Schuck
(CEO)Originally founded DiscoverOrg which went on to become ZoomInfo through an acquisition in 2019.
Salary benchmarks
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