Key Account Manager, Questel
More information about location
Intellectual property solutions
Open for applications
Intellectual property solutions
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
To help our clients to succeed in the modern knowledge-based economy.
Role
Who you are
- Bachelor’s degree or equivalent work experience required, with a minimum of two (2) years’ experience in a business-to-business account management environment preferably in SaaS, Services, IP/Innovation and/or Legal domain
- Exceptional analytical, organizational, oral and written communication skills
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organization, including executive and C-level
- Demonstrated experience in both SaaS and Services
- Excellent listening, negotiation, and presentation skills
- Proficiency in Microsoft Office, Sales Force and advanced Excel skills
- Account and team management experience and skills
- Ability to work independently with minimal supervision and as part of a team
- Ability to interact with Corporate and law firm customers, understand their needs, create solutions, and grow revenue
- Motivation/willingness to take initiative, engage with clients and complete assignments
- Participate in a culture of responsiveness to strengthen relationships and ensure the needs and time of others are met and respected
- Verification of identity and criminal records check required
What the job involves
- Reporting to the Regional Sales Manager, and as an integral part of Questel’s Sales Team, this role is responsible to drive revenue growth in the Intellectual Property, Innovation, and Legal market segments by achieving both new business and renewal quota on a quarterly basis
- The Key Account Managers also liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of Questel solutions according to customer needs, as well as contributing to securing and maintaining a healthy and strong pipeline of new business
- Primarily responsible for managing a group of Questel’s existing top tier clients and develop new accounts
- Maintain existing client revenue and aggressively grow revenue to maximize Questel’s share of client spend
- Build strong client relationships, working directly with decision-makers and key influencers at each client
- Follow up and advance revenue growth through a consultative sales process to identify and effectively communicate with decision makers within an organization
- Establish revenue and profit goals and expand revenue opportunities with existing key clients, working directly with client decision-makers and budget holders
- Build sustainable relationships with key clients through open and interactive communication
- Educate clients on all existing and new offerings
- Assist in development of proposals for key clients
- Service, support and ensure satisfaction with key clients in collaboration with our SME, help desk and Operations
- Understand key competitors and how our service offering can provide a superior experience to our clients
- Provide an exceptional client experience through continuous contact and follow through
- Actively contribute to organizational learning by providing and tracking resolution for client feedback to internal stakeholders
- Prepare and implement an Annual Account Revenue Growth Plan for each client
- Keep records of client interactions in the company CRM
- Perform other functions as necessary or assigned
- Work on special projects and other duties as assigned by management
Our take
Securing patents and protecting intellectual property (IP) can be an expensive and time-consuming process. Questel solves this problem by streamlining the innovation lifecycle.
The company offers an end-to-end platfrom that allows businesses to search, analyze and manage inventions and IP assets. Questel's solutions save businesses between 30-60% on their prosecution budget too, highlighting why companies are attracted to their platform.
Having spun off from France Télécom (now Orange) in 2001, Questel has proven that it has significant staying power. In recent years, it has acquired a number of companies to expand its product, which forms a vital part of Questel's strategy for continued success in the IP market.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Nov 2020
$472m
GROWTH EQUITY VC
Jun 2015
$21.3m
GROWTH EQUITY VC
Total funding: $493.3m
Company benefits
- Permanent contract
- Profit-sharing bonus
- CSE benefits
- Restaurant card
- Health insurance
- Part-time remote
Company HQ
Gaillon, Paris, France
Leadership
Charles Besson
(CEO)Previously served as a Financial Director and then CEO of Lectra in Brazil and Colombia. Was CEO and Founder of Sericom.
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