Customer Success Manager, Virtuagym

• Experience in Customer Success or Account Management managing a portfolio of customers
• Business fluency in Dutch (native-level) and English, both written and spoken, an additional language (Spanish, German, French) would be a huge plus
• Proven ability to establish yourself as a trusted advisor with customer stakeholders to drive business outcomes
• Ability to build collaborative relationships internally across product, sales, support and marketing to facilitate a seamless customer experience
• Strong project management skills, and comfortable with steering projects in a fast-changing environment
• Proactive self-starter with a can-do mentality

Desirable

• As Virtuagym keeps on growing, we are now looking for a full-time Dutch-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place
• As Customer Success Manager in our Customer Success Enterprise Team, you will be the first point of contact for our local clients/customers in the Benelux market and manage their success!
• As our Customer Success Manager focused on the Benelux & International region you are responsible for relationship management of several of our most important accounts, such as large-scale gym chains operating on an international level
• You will add to the process of engaging and motivating our key customers to use our software and retaining our customer base every day
• You will be proactively engaging with our customer base and analyzing activities to improve the experience, expand their usage, and keep them satisfied with Virtuagym
• You'll be joining an agile team: after the daily stand-up, you'll tackle your daily priority list
• On your agenda for the day is a catch-up with one of your accounts to align on the next steps in the implementation of their own app, built by our Product Development team
• After a great call you'll move on to speaking with a Product Manager to discuss newly launched exciting features for your accounts. Next on the agenda is an onboarding call for a recent addition to your account portfolio and you'll wrap up the day by planning the upcoming review meetings
• Next on the agenda is an onboarding call for a recent addition to your account portfolio and you'll wrap up the day by planning the upcoming review meetings
• Develop a trusted advisor relationship with customers helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
• Manage the onboarding process, training and implementation
• Maintain an in-depth understanding of our product and speak with customers about the most relevant features or functionalities for their specific requirements
• Act as a product champion, driving adoption by being a true expert and advisor
• Proactively engage with your customers to identify expansion opportunities
• Increase renewals and reduce churn by early identification, escalation, and mitigation of risks
• Be the voice of the customers by collecting and managing feedback/requests, NPS improvement, and analyzing reviews

• Please do not hesitate to apply by clicking the ‘Apply for this Job’ button below! We will get back to your application within 10 working days
• Screening call with Recruitment
• Case
• Interview with our Director of CSM Enterprise
• Short interview with a team member
• Interview with our CEO
• Once you’ve submitted your application, please keep an eye on your inbox. Please also check the promotion and spam folders to avoid missing any communication