Customer Experience Advisor, Quadient

Salary not provided

Junior and Mid level

London

2 days a week in office (Stratford, London)

Business communication solutions software

Open for applications

Business communication solutions software

1001+ employees

B2BSaaSTelecommunicationsAutomation

Open for applications

Salary not provided

Junior and Mid level

London

2 days a week in office (Stratford, London)

1001+ employees

B2BSaaSTelecommunicationsAutomation

Company mission

To simplify the connection between people and what matters.

Job

Company

Role

Who you are

You’ll ideally have some customer service experience. This could be in a similar telephone based role or within retail
You’re excellent on the phone, personable and confident in talking to customers
You demonstrate creative problem-solving approach
You’re organised, and can manage multiple, simultaneous assignments
You’re self-motivated with the ability to work under pressure and to challenging deadlines

What the job involves

We are recruiting for our next Customer Experience Advisor
Our Customers are extremely important to us, and we currently have a customer satisfaction rate of 97%
We pride ourselves on what we do. We connect with our customers and do more for them than they would expect
You’ll provide first level support for all customers via telephone, email and live chat
You’ll be supporting and resolving customer queries relating to our website, our services, customer accounts, payments and much more
You’ll take ownership of the resolution of the queries, liaising with other teams across Quadient to get this done
We expect you to keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved

Salary benchmarks

Our take

Quadient is a global company providing intelligent automation for business communication, smart mailing, shipping, and parcel locker solutions; with a focus on improving the customer experience of ordering and receiving packages. Formerly known as Neopost, the company has grown to support hundreds of thousands of customers worldwide.

Quadient has a record for developing its offerings ahead of changes in the market and has a history of smart acquisitions. In the last couple of decades, the company acquired a series of companies with market-leading technologies – such as customer communication management provider GMC Software, and Parcel Pending, the leader in the US parcel locker market.

The beginning of 2024 saw the acquisition of Frama, a mailing and document management solution bring in 30,000 new customers for Quadient. It has also developed its largest lockers yet, enabling the company to expand service to retailers and distributors delivering extra-large and oversized goods.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

2% employee growth in 12 months

Glassdoor (3.9)

Trustpilot (3.8)

Company

Company HQ

Bagneux, France

Leadership

Geoffrey Godet

(CEO, not founder)

Previously served as President & CEO for Flatirons Solutions, CEO for Jouve, and Chairman of the Board for CORENA.

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