Customer Success Manager, Amazon

• Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses?
• Bachelor's Degree
• Experience with Microsoft Excel
• Experience analyzing data and best practices to assess performance drivers
• 3+ years of professional work experience
• Data analysis experience including manipulating large datasets from complex systems and interpreting results
• Experience developing and implementing strategies
• Experience influencing stakeholders
• Proficient in Excel
• Time management, prioritization, and problem-solving skills
• Strong written and verbal communication skills
• Skills for building professional relationships
• Experience rapidly adapting to change and dealing with ambiguity

Desirable

• As a Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing processes and plans across their businesses on Amazon.com and improving end-customer experience
• You will provide data driven strategic insights and ensure high operational standards
• Your personal engagement, relationship building, and analytical skills are key to developing a trusted advisory relationship to guide and influence vendors to achieve their strategic and tactical goals
• Our goals include providing the best vendor experience, a rewarding Customer Success Manager experience, and ultimately to enhance the experience of our end customers
• You will collaborate with a team of 6-10 Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers
• Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns
• Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management
• Interface with multiple portals to develop product messaging on Amazon.com, monitor catalog inventory positions, and track sales performance
• Analyze data from multiple sources and present recommendations to vendors on trends and opportunities
• Provide support and strategic business recommendations while working with internal teams to ensure operational performance
• Develop and deliver reports to vendors specific to their needs and strategic growth goals
• Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products
• Pitch promotional opportunities to help vendors drive revenue growth to meet their YoY goals
• Engage multiple internal stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization
• Identify, solve, and scale process improvements across the team and broader organization
• Manage challenging account goals, issues, and projects