Customer Success Manager, Amazon
$52.4-112k
Office located in Santa Monica, CA
The largest online retailer and technology provider
Be an early applicant
The largest online retailer and technology provider
1001+ employees
Be an early applicant
$52.4-112k
Office located in Santa Monica, CA
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses?
- Bachelor's Degree
- Experience with Microsoft Excel
- Experience analyzing data and best practices to assess performance drivers
- 3+ years of professional work experience
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Experience developing and implementing strategies
- Experience influencing stakeholders
- Proficient in Excel
- Time management, prioritization, and problem-solving skills
- Strong written and verbal communication skills
- Skills for building professional relationships
- Experience rapidly adapting to change and dealing with ambiguity
Desirable
- Master’s Degree, or equivalent
- 3+ years of experience in account management, sales, marketing, buying, supply chain management, transportation, procurement, customer service, or consulting
- 3+ years in related industries, such as retail, hospitality, technology, consumer electronics, home goods, recreational goods, scientific products, industrial products, or telecom
- Experience with analytical & productivity tools including or similar to: Tableau, Salesforce, Microsoft OneNote, SharePoint, and Oracle Business Intelligence
- E-commerce experience
- Data analysis experience
- Proven ability to learn tools and processes then effectively using them to provide service
- Manage multiple projects and priorities in a fast-pace, deadline-focused environment
- Proven track-record of taking ownership and driving results
- Strong attention to detail
- Excellent problem-solving skills
- Comfortable working in a diverse group and contributing to an inclusive culture
What the job involves
- As a Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing processes and plans across their businesses on Amazon.com and improving end-customer experience
- You will provide data driven strategic insights and ensure high operational standards
- Your personal engagement, relationship building, and analytical skills are key to developing a trusted advisory relationship to guide and influence vendors to achieve their strategic and tactical goals
- Our goals include providing the best vendor experience, a rewarding Customer Success Manager experience, and ultimately to enhance the experience of our end customers
- You will collaborate with a team of 6-10 Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers
- Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns
- Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management
- Interface with multiple portals to develop product messaging on Amazon.com, monitor catalog inventory positions, and track sales performance
- Analyze data from multiple sources and present recommendations to vendors on trends and opportunities
- Provide support and strategic business recommendations while working with internal teams to ensure operational performance
- Develop and deliver reports to vendors specific to their needs and strategic growth goals
- Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products
- Pitch promotional opportunities to help vendors drive revenue growth to meet their YoY goals
- Engage multiple internal stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization
- Identify, solve, and scale process improvements across the team and broader organization
- Manage challenging account goals, issues, and projects
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
- Amazon Care's virtual services are available in all 50 states, and in-person care is active in Seattle, Washington, D.C., Arlington, Baltimore, Boston, Dallas, Austin, and Los Angeles, with 20+ more markets coming online in 2022 alone
- 20 weeks of paid leave to birthing mothers and six weeks for parents who adopt
Company values
- Customer obsession rather than competitor focus
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Company HQ
South Lake Union, Seattle, WA
Articles
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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