Customer Success Executive, MOTORS & Cazoo
Motors.co.uk, Fixed Term, 12 Months
Salary not provided
+ Discretionary Bonus
Entry and Junior level
London
Online used car marketplace
Job no longer available
Online used car marketplace
101-200 employees
B2BLifestyleMarketplaceCarsConsumer GoodseCommerce
Job no longer available
Salary not provided
+ Discretionary Bonus
Entry and Junior level
London
101-200 employees
B2BLifestyleMarketplaceCarsConsumer GoodseCommerce
Company mission
To better connect buyers and sellers of vehicles and reduce consumer frustrations with the search process through smart, intuitive products.
Role
Who you are
- If you're ready to drive your career forward in a dynamic, fast-paced environment, Motors is the place for you
- We’re looking for an empathetic, patient, customer-focused, commercially minded individual with strong technical abilities who displays the following attributes
- Driven and highly motivated to ensure customer loyalty and satisfaction
- A passion for speaking to new people and building relationships
- A proactive approach
- Great communication skills – Excellent written and spoken communication
- A solution-orientated approach to problems
- A highly organised approach to your work
- A customer-first approach
What the job involves
- At Motors, you'll be part of a team that's revolutionizing the way people buy and sell cars
- Our innovative advertising opportunities not only elevate our platform but also extend across a vast dealer advertising ecosystem, including automotive giants like eBay and Gumtree
- Reports To: Customer Success Manager
- As a Customer Success Executive, you will be a supportive partner for our customers at every stage of the buying process
- Focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer queries, and helping the sales team with upsells and renewals
- Adopting a customer-first strategy, the customer success team own end-to-end management of customer queries and complaints and provide product performance and best practices to our car dealers
- Developing customer relationships to promote growth and retention, delivering outstanding customer service
- Send and follow up on insights, news- letters etc. Including product updates, and facilitate training for existing customers
- Champion and promote the brand and products in an effective manner
- Educate dealers on performance to reinforce value
- Work closely with customers to ensure customer satisfaction, utilisation of product and timely resolution on queries
- Case management. Work with internal departments to fix technical queries. Keep the customer informed of progress and completion, always ensuring customer satisfaction
- In-depth knowledge of all internal administrative and operational systems and processes
- Well-informed of industry insights and competitors
- First line support for multichannel contact, inbound emails and calls, outbound calls and sales leads in line with internal SLA’s and KPI’s
- Support with ad hoc projects where necessary
- Support sales by identifying commercial opportunities and threats
- Be the voice of the customer, feedback internally customer sentiment
Application process
- We usually respond within three days
Salary benchmarks
Our take
Used car marketplace MOTORS has had quite the journey, having been founded by a partnership between the Daily Mail and General Trust before its acquisition by Cox Automotive and, subsequently, Gumtree. Now, it’s an independent used car marketplace that hosts hundreds of thousands of used cars, as well as reviews, guides and advice.
With fifteen years of experience behind it, MOTORS has capitalised on its ownership journey to become the go-to used car marketplace for the UK. Operating within a challenging economy, MOTORS is in a strong position, even buying “household name” and competitor Cazoo, which went into administration in 2024. This suggests that MOTORS will continue to maintain its nation-leading position in the sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Company benefits
- Discretionary Bonus or Commission based roles
- Pension Scheme - We more than match your commitment to the future, when you contribute 6% to your pension pot , we put in 9%, taking your total up to 15% of your base salary.
- Make an Impact Awards: Quarterly value-led awards with cash prizes and a £1,000 team experience on offer.
- Hybrid and UK Remote working depending on role
- Generous Family Friendly Leave: Maternity/Pregnant Parent Leave: 20 weeks at 100% pay,. Paternity/Non-birth Parent Leave: 12 weeks at 100% pay.
- Private Healthcare Insurance - High-level coverage for you, partners, and dependents—including pre-existing conditions.
- Private Dental insurance through Bupa - Level 2 coverage for cashback on preventative, restorative and emergency care.
- Online private GP service - 24/7 digital access via Help@Hand.
- Generous sick pay support - 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life
- Life assurance policy (x4 Life Assurance)
- Social & Inclusion Calendar - packed with events
- Free food and beverage in our office locations
- 25 days annual leave (Plus Bank Holidays) to start. We reward loyalty: +2 days after 2 years, plus an extra day for every year after (reaching a 30-day max).
- We offer 2 volunteer days a year so you can help out wherever matters to you.
- Specialist Support: Free counseling and menopause/fertility support via Peppy.
- Upskill Budget: Every manager has a dedicated budget for your specific role development.
- Leadership Track: Custom training programs designed for our current managers.
- Tech Choice: Your choice of a MacBook or Windows laptop.
- Perks@Work: Discounts at over 30,000 retailers and entertainment venues.
- Company Events: Annual Ignite Conference (past guests include Damien Hughes, Nick Fry, & Matthew Syed).
- Celebrations: Whether it’s our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style.
- Automotive advocates: We provide tickets to the annual British Motor Show, giving our team a front-row seat to one of the biggest events in the UK car calendar.
- Pitchside Perks: We’re proud partners of Brentford FC, and we share the rewards with you. From tickets to Men’s and Women’s matches to the bucket-list opportunity to actually play on the pitch yourself, we bring you closer to the action.
Company HQ
Richmond, UK
Articles
Leadership
Barry Judge
(CEO)Former CEO & current Board Member at houza. They are also the former CEO of OLX, dubizzle, and dealglobber.com (which they Co-Founded).
People progressing
Head of Account Management.
Diversity, Equity & Inclusion at MOTORS & Cazoo
Rhys Shipman (Talent Acquisition Partner )
- Here at MOTORS & Cazoo, we’re striving to foster a culture of belonging and empowerment, a place where everyone can be celebrated for who they are, with equal opportunities for growth and career development.
- We understand that having diverse and inclusive teams fuels creativity and stronger performance. That’s why we’re committed to discovering new talent so that when you join us, you can be you! We know we’re not perfect, and true inclusion and belonging is a journey. As part of our commitment to create inclusion for all in 2023, listed below are a few of the things we’re up to. And that’s really just the start!
- Improve equitable hiring processes by removing bias from job applications
- Delivering training on Unconscious Bias, Culture And Identity Awareness, & Inclusive Leadership
- Celebrating diversity through our company-wide inclusion calendar
- Fostering Community Groups (ERGs) with investment for each group
- Continuing our People Ambassador Programme to have more representative voices involved in decision making
- Accelerating diverse talent through a mentoring programme
- Sponsorship to attend an external coaching programme to elevate women’s voices
- Partnering with charitable organisations to drive inclusion and belonging within wider communities
- Reviewing the accessibility of our workplace, practices and policies
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