Customer Onboarding Specialist, Fleetio
Fleet management platform
Job no longer available
Fleet management platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To help organizations track, analyze and improve their fleet operations.
Role
Who you are
- At least 3 years of experience in a customer-facing role in a SaaS environment (experience in customer success or support with an emphasis on training or implementation)
- Experience working with our tools — Project Management tool (Gainsight), CRM systems (Salesforce), and internal communication tools (Slack)
- Strong Excel skills + comfortable manipulating and importing large amounts of data
- Impeccable written and verbal communication skills and the ability and ease to interact with every level of customer to quickly build trust
- Your work is meticulous and precise when executing a task. When it comes to details, you are painstakingly accurate and consistently thorough all while managing your time appropriately
- Strong team player, but also a self-starter who can work autonomously
- Empathetic - you want to help and serve our customers to become natural Fleetio evangelists
- You are passionate about organization and can adhere to and improve organizational systems. If there's a way to reduce redundant work, you're on it
- Comfortable with change, experimenting, and trying new ideas
What the job involves
- As an Onboarding Specialist for Fleetio's Onboarding Services team, your job is to ensure our customers fully adopt our fleet management and maintenance software platform
- You'll achieve this by establishing a strong rapport with key stakeholders and executing a process-driven onboarding experience
- You'll work directly with customers to document their desired outcomes, complete product training, configure their Fleetio account, import their data, and roll out the product to their users
- In this role, you'll manage a portfolio of onboarding projects representing a diverse set of customer industries and geographies
- In addition, you'll work with and be supported by several other Fleetio teams and integration partners as you lead our customers through their onboarding journey
- We're looking for a highly organized, detail-oriented, and tech-savvy team member who excels at optimizing processes to help customers adopt new technology to develop more successful habits
- Work closely with customers to assess their goals and existing business practices to ensure onboarding alignment, proper account setup, and implementation support
- Track tasks against a schedule, execute onboarding efforts, and coordinate with internal staff to ensure milestones are met on a timely basis
- Measure and track customer onboarding outcomes
- Share the voice of the customer as you partner with Engineering, Marketing, Product, and Sales to deliver a best-in-class customer experience
- Become a trusted resource for software and productivity trends in the fleet management domain
Our take
Fleetio offers software that helps organisations track, analyse, and improve their fleet operations. Fleet management is a famously complex and challenging task, so Fleetio's services unburden organisations of this, enabling them to focus time and energy on their own mission.
The company makes it easier for businesses to lease a fleet of vehicles with an app which enables managers, drivers and mechanics to access and update information, relieving users of outdated fleet software and complicated spreadsheets. This simple solution has proven effective with the start-up seeing nearly 400% growth in a three-year margin.
The company had a successful 2025 too, having raised over $450M early in the year, which also included the acquisition of Auto Integrate. With moves like this, Fleetio can certainly expect to continue its growth, especially given its stable position in a market estimated to be worth $52.4 billion by 2027.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2025
$450m
SERIES D
May 2023
$144.7m
SERIES C
Total funding: $620m
Company benefits
- Health & Wellness: Taking care of you and your family is important to us. Our healthcare plans deliver choice and value so you can prioritize your health
- 401k Match: Plan for your future. We match your retirement contributions up to 4% of your salary each pay period
- PTO/Holidays: Four weeks of paid time off (PTO), two floating holidays, as well as 12 company holidays
- Parental Leave: We provide all our team members (birthing & non-birthday parents) time off to care for and bond with their newborn or newly adopted children
- Stock Options: At Fleetio, we grant all our team members options to acquire an ownership stake in Fleetio
- Professional Development: Team members get an annual professional development allowance to invest in their own professional growth
Company HQ
Central City, Birmingham, AL
Leadership
Jon Meachin
(CEO)Jon initially joined Fleetio as COO in 2022, becoming CEO in 2023. Prior to this, they were COO at A Cloud Guru and held VP roles at Campaign Monitor and McKissock.
Matthew Mandel
(CFO & COO)Prior to joining Fleetio in 023, Matthew was the COO and Co-CEO at Cometeer. They also spent 3 years at Wayfair in various General Manager roles.
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