Operations Support, ONE
Knowledge Management
$60-80k
+ Stock Options
Ethical personal finance platform
Be an early applicant
Ethical personal finance platform
501-1000 employees
Be an early applicant
$60-80k
+ Stock Options
501-1000 employees
Company mission
To help people live healthier financial lives.
Role
Who you are
- Bachelor’s degree in English, Technical Writing, Library Science, or a related field
- 3+ years of experience in knowledge management, technical writing, or a related field
- Excellent written and verbal communication skills, with the ability to explain technical and financial concepts clearly and concisely
- Strong attention to detail, critical thinking skills, and the ability to work independently and as part of a team
- Experience with standard documentation and change management tools and software such as Jira
- Relentless customer focus and drive to ensure the results provided support the business effectively
- Relationship management skills to understand and support the business
- Comfort navigating ambiguity and adapting to changes in direction
- Ability to manage multiple concurrent initiatives and think holistically for connectivity between components
- Self-motivation and results-orientation
- Prefer familiarity with operational processes in a fast-paced environment, especially consumer banking or financial services
What the job involves
- As a Knowledge Manager at OnePay, you’ll own the creation and maintenance of internal and customer-facing documentation that drives clarity and outcomes
- You’ll take full ownership of your work—from gathering inputs to driving reviews and publishing final content
- You will support the Operations, working with various stakeholders at all levels to gather requirements and gain approvals in a timely manner
- You will also be responsible for supporting various knowledge initiatives to ensure knowledge remains relevant and effective for the users
- This role will impact OnePay’s vision by building accessible knowledge delivered when needed, enabling better customer outcomes
- This role sits within the Operations team and reports to the head of Knowledge and Change Management
- Writing clear, concise, and user-focused documentation for both internal teams and customers
- Building knowledge that’s useful, accurate, and actionable—helping teams and customers get what they need, when they need it
- Owning content from start to finish, gathering input, and driving timelines
- Ensuring consistency, clarity, and accuracy of Ops-owned knowledge assets
- Monitoring and supporting improvement through gap analysis and feedback gathering, including focus groups
- Communicating with Change Management and leadership to provide status updates and blockers
Application process
- Initial Interview with Talent Partner
- Technical or Hiring Manager Interview
- Team Interview
- Executive Interview
- Offer!
Our take
Banks have a poor image and are often perceived to not care about their customers. ONE Finance has the financial well-being of its clients at the heart of what it does. Offering equal access to high-yield savings rates and affordable credit that grows. Its signature feature is the ability to organize money in multiple sub-accounts that ONE calls “Pockets,” whether to pay specific bills or save toward goals. You can also set up shared “Pockets” with partners or friends for joint saving objectives.
ONE is part of a new wave of digital banking apps that have the potential to disrupt traditional legacy systems, driven by European firms such as Triodos in the Netherlands. ONE Finance is clear that it doesn’t use deposits for anything that exploits the Earth's resources or is involved in the arms trade, setting it apart from other recent endeavours from Monzo and Revolut who aren’t so forthcoming about where its funds are invested.
In 2022, ONE was acquired by Hazel, a FinTech company which was launched by Walmart and Ribbit Capital and which also acquired Even Responsible Finance at the same time. The companies have merged under the ONE brand, combining workforces, products and operating budgets, and will benefit from Walmart's support and marketing reach.
Freddie
Company Specialist at Welcome to the Jungle
Insights
68% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2021
$40m
SERIES B
Mar 2020
$17m
SERIES A
Total funding: $66m
Company benefits
- Benefits effective on day one
- Early access to a high potential, high growth fintech
- Generous stock option packages in an early-stage startup
- Remote friendly (anywhere in the US) and office friendly - you pick the schedule
- Flexible time off programs - vacation, sick, paid parental leave, and paid caregiver leave
- 401(k) plan with match
Company HQ
Civic Center, New York, NY
Leadership
Brian Hamilton
(Chief Commercial Officer)Started their career at Wells Fargo Foreign Exchange before leaving after almost 8 years to join Clear2Pay in 2006. They founded Isomer Labs, PushPoint, and Azlo before starting One as CEO in February 2019.
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