IT Service Desk Analyst, Impulse Space
$30.00 - $40.00 USD per hour
Office located in Redondo Beach, CA
In-space transportation service developer
Open for applications
In-space transportation service developer
101-200 employees
Open for applications
$30.00 - $40.00 USD per hour
Office located in Redondo Beach, CA
101-200 employees
Company mission
To accelerate humanity's future in space through efficient transportation anywhere.
Role
Who you are
- The ideal candidate will also be flexible and flourish in a fast paced and challenging environment
- He or she should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position
- Experience in troubleshooting network, OS, and application problems
- Must be able to use basic Microsoft Office 365 administration functions such as Endpoint Management (Intune) and Entra ID (Azure Active Directory)
- Strong knowledge of SLAs and the importance of adherence to standards
- Ability to work independently under minimal supervision
- Proficiency in creating documentation and assisting the L1 service desk staff on technical challenges
Desirable
- BA/BS degree in Computer Science or related field is preferred; equivalent work experience required
What the job involves
- Impulse Space is looking for a Level 2 Service Desk Analyst to join our high-performance space startup
- This role will be instrumental in providing a frictionless user experience on all IT systems
- The individual in this role will assist with the creation and curation of our knowledgebases and ticketing systems
- He or She will ensure we are meeting the proper service level agreements between the IT and the business units we support
- Provide Level 2 technical support to resolve complex hardware, software, and network issues for end-users on Linux, Windows, and Mac OS
- When it comes to IT service, performance, and availability, the buck stops here
- Escalate and coordinate with the engineering teams when necessary for issue resolution
- Maintain accurate documentation of support interactions and contribute to knowledge base articles
- Deliver exceptional customer service by actively listening, empathizing, and providing clear solutions
- Provide white-glove support for company executives
- Stay current with industry trends and continuously develop technical skills
- Collaborate with Level 1 and Level 3 support teams to resolve issues effectively
- Independently diagnose and troubleshoot technical problems and provide timely resolutions
Application process
- Application Received
- Resume Review
- Intro Phone Interview
- Technical Phone Interview(s)
- Onsite Interview
- Offer!
Our take
Impulse Space is developing a line of orbital transfer vehicles (OTVs) that enhance satellite manoeuvrability in space. The company offers products like Mira, for last-mile satellite deliveries and Helios, which can move spacecraft from low Earth orbit to geosynchronous orbit in under 24 hours.
Recognizing the strategic value of manoeuvrable spacecraft, the US Space Force awarded Impulse a $34.5M contract for two missions set for 2026. These missions, Victus Surgo and Victus Salo, will demonstrate in-space operations and enhance space domain awareness, showcasing the Space Force's focus on quickly responding to threats in a congested space environment.
Alongside this, the company secured substantial funding that will allow it to expand its operations and advance its OTV technology. With a proven track record of successful missions and strategic partnerships with the Department of Defense, Impulse is well-positioned to lead in the growing market for responsive satellite services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Oct 2024
$150m
SERIES B
Aug 2024
$60m
GRANT
Total funding: $285m
Company benefits
- Medical, Dental & Vision: Enjoy the best medical, dental and optical coverage money can buy. We've got you and your family covered for all eventualities
- Company Ownership: You’ll be contributing to Impulse's success, so you deserve to share in it. All full-time employees receive a meaningful equity allocation
- Flexible PTO Policy: We believe in work-life harmony more so than "balance". When you are happy & fulfilled outside of work, you will be more productive when you're in it. We offer generous PTO accrual to our full-time employees
Company HQ
South Redondo, Redondo Beach, CA
Articles
Leadership
Thomas Mueller
(Founder, CEO & CTO)Prior to founding Impulse Space in 2021, they spent almost 2 decades at SpaceX, initially as a VP of Propulsion Engineering before becoming the Propulsion CTO.
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