People Experience and Leave Operations Advisor, Mondelēz International

CA$76.8-96k

This position is eligible to participate in a highly competitive bonus program with a target of 8% with the possibility for overachievement based on performance and company results

Power BI

Junior, Mid and Senior level

Toronto

More information about location

Multinational confectionery, food & beverages

Be an early applicant

Multinational confectionery, food & beverages

1001+ employees

B2CRetailFoodManufacturing

Be an early applicant

CA$76.8-96k

This position is eligible to participate in a highly competitive bonus program with a target of 8% with the possibility for overachievement based on performance and company results

Power BI

Junior, Mid and Senior level

Toronto

More information about location

1001+ employees

B2CRetailFoodManufacturing

Company mission

To empower people to snack right.

Job

Company

Role

Who you are

The position requires strong stakeholder management, vendor coordination, and employee advisory capabilities to support operational excellence, resolve complex cases, and maintain a high standard of service delivery
Bachelor’s degree in human resources or business administration, or related field preferred
2–4+ years of experience in Non occupational Leave of Absence and accommodation processes, HR operations, employee relations, or people experience roles
Experience managing vendors and complex employee cases
-Managing external vendors or third-party administrators
Working with cross-functional stakeholders in a fast-paced operational environment
Proven experience in data analysis, reporting, and dashboard development using Power BI or other
Project Management methodologies and Vendor Project implementation
Strong understanding of the Employment Standards Act and Non Occupational Leave of Absence and Accommodation requirements across all Provinces in Canada

What the job involves

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes
In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team
Serve as the primary liaison between internal teams and third-party vendors to coordinate leave administration, accommodation, and sick leave
Build strong partnerships with HR Business Partners, leadership teams and centers of excellence
Facilitate vendor and internal teams alignment meetings to ensure consistent communication and service delivery
Support change management and communication efforts related to vendor operations
Develop and execute change communication plans to ensure clarity and alignment across stakeholders
Lead vendor performance, calibrations and quality review sessions with vendors and key stakeholders
Measure performance against service-level agreements (SLAs), turnaround times, and quality standards
Review performance trends, identify risks, identify and and action on improvement opportunities
Ensure vendor compliance with contractual obligations, company policies, and regulatory requirements
Monitor regulatory updates and assess operational impact on leave processes and policies
Follow all compliance and regulatory requirements
Maintain accurate and audit-ready documentation as needed
Ensure leave practices align with company policies, and labor standards
Provide guidance on employee leave cases that involve complexity
Conduct regular site visits to assess operational performance, process adherence, and service delivery standards
Support site readiness during launches, transitions, or new process & vendor implementation
Monitor change effectiveness and recommend improvements to increase adoption and engagement
Support onboarding and knowledge transfer activities
Deliver onsite training
Monitor escalation trends and recommend/implement preventive measures
The People Experience and Leave Operations Advisor serves as a dual-function role responsible for managing external vendors while providing strategic guidance and support to employees and leaders to enhance the overall employee experience
This role acts as a key liaison between HR partners, Labor Relations, Legal, Health, Safety & Environment Team and ensure seamless service delivery, positive employee experience while maintaining compliance with Canadian Federal and Provincial Legislation
This role plays a critical role in driving employee engagement, managing vendor & stakeholder escalations, and supporting organizational initiatives
Work schedule: 37.5

Our take

Mondelēz International is one of the biggest names in global snacking, with a presence in over 150 countries. The company is behind some of the world's most loved treats, such as Oreos, Cadbury Dairy Milk, Toblerone and Sour Patch Kids.

It's all about creating delicious products that millions of people enjoy every day, and the company combines iconic brands with deep consumer insights to stay ahead of changing tastes. Because of this, its work doesn't just stop at snacks; it invests in innovation, research, and sustainability to keep improving and growing.

In 2025, the company opened a Consumer Research Centre in Bournville, complete with high-tech kitchens and over 50 expert chocolate tasters. At the same time, it's also beginning to phase out synthetic food dyes across its candies, responding to consumer demand for more natural ingredients. It's a smart step in the right direction and one that shows Mondelēz isn't just keeping up, but shaping the future of snacking.