ProProduct Development Representative, ServiceTitan
CA$60k
+ Commission and equity
More information about location
1-2 days a week in office
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
CA$60k
+ Commission and equity
More information about location
1-2 days a week in office
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- This role requires a blend of sales drive and customer success empathy to effectively drive product adoption
- Experience: 2-4 years of experience in Sales or Customer Success, specifically in a cross-sell or up-sell capacity
- Outbound Skills: 12+ months of outbound calling experience is required
- Travel: Ability to travel domestically 30% of the time to do Onsite visits
- Communication: Strong interpersonal skills and a friendly, professional demeanor on the phone
- Resilience: The ability to effectively handle objections and clearly articulate the value proposition of add-on products with any level of detail or brevity
- Mindset: A tenacious work ethic with a desire to be a top performer, high level of social intelligence, passion, ambition, and a team-player mentality
- Adaptability: Resourcefulness and adaptability to new responsibilities in a fast-paced work environment
What the job involves
- ProProduct Development Representatives are crucial team members who identify and connect with existing ServiceTitan customers to demonstrate how our advanced Pro modules can enhance their ServiceTitan ROI and add significant value to their operations
- Why You'll Love This Role:
- Impactful Growth: You will play a vital role in helping our existing customers maximize their success with ServiceTitan by introducing them to game-changing add-on products
- Career Advancement: You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for a successful, long-term career in Sales
- Culture of Excellence: Join a team where continuous learning is paramount. Those who thrive are motivated to be the best every day by consistently applying feedback and best practices
- Your primary focus is driving product adoption and revenue growth through strategic engagement with our current customer base
- Pipeline Generation: Build a strong sales pipeline by engaging existing customers, demonstrating the value of add-on products, and booking overview calls/demonstrations for our Pro-Account Executives
- High-Volume Engagement: Conduct high-volume engagement through focused outbound calls (approx. 30/day) and personalized emails
- Strategic Rapport: Strategically craft honest relationships and genuine rapport with customers to facilitate discovery
- Value Discovery: Drive customers to discover unmet needs or pain points and articulate how our Pro modules can deliver extraordinary value and remediate those issues
- Collaboration & Support: Work closely and collaboratively with Pro Account Executives to develop and implement appropriate communication plans and assist with closing deals through detailed discovery notes
- Administrative Excellence: Log and maintain all activity accurately in all data entry to make sure records are kept up to date
- Reporting & Liaison: Assist with weekly reporting on active campaigns, manage ad-hoc requests, and act as a liaison for customers and other internal teams (e.g., Pro Sales Team, Customer Success, Support)
Application process
- A Note on the Application & Hiring Process: When you submit your application for the ProProduct Development Representative (PDR) position, your candidacy will be considered for all available SDR opportunities across our entire organization, which includes ServiceTitan and its key subsidiaries: Aspire, FieldRoutes, and Convex
- Our dedicated recruiting team operates centrally to review candidates for these multiple sales verticals. This ensures your application receives maximum exposure and that we match your skills and career interests to the team with the greatest business need and best fit
- The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and sales vertical you will be supporting
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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