IT Operations Specialist, Housecall Pro
$57.2-71.5k
Plus equity
Software for home service businesses & professionals
Posted today
Software for home service businesses & professionals
501-1000 employees
Posted today
$57.2-71.5k
Plus equity
501-1000 employees
Company mission
Housecall Pro's mission is to champion professionals with exceptional technology that makes their work simpler, smarter, and more profitable.
Role
Who you are
- This position is ideal for a tech-savvy individual with a passion for troubleshooting and a customer-centric approach
- 1–2 years of professional experience in IT support or a related field
- Proficiency in macOS troubleshooting; familiarity with Windows environments is advantageous
- Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP
- Familiarity with mobile device management (MDM) tools such as Jamf and Microsoft Intune
- Experience with identity and access management platforms like Okta is a plus
- Strong problem-solving skills and the ability to think methodically through technical issues
- Excellent communication skills, with the ability to explain technical concepts to non-technical users
- Customer-focused mindset with a commitment to providing high-quality support
- Ability to work both independently and collaboratively in a hybrid work environment
- Desire to learn and adapt to new technologies and processes
- Growth Mindset: Desire to continuously learn new technologies, frameworks, and operational practices
- Collaboration Skills: Comfort working cross-functionally with internal stakeholders, external vendors, and global teams
- Analytical Thinking: Ability to dissect complex technical issues, identifying root causes and assisting in the development of solutions
- Adaptability: Comfort with rapidly changing technologies and the agility to adjust to evolving IT landscapes and organizational needs
- Customer-Centric Approach: Commitment to providing exceptional support to all users, from new hires to executives, ensuring their technical needs are met with professionalism and empathy
- Team Collaboration: Ability to work collaboratively within a team, sharing knowledge and supporting colleagues to achieve common goals
- Problem Ownership: Willingness to take the initiative on challenges, propose solutions, and see tasks through to resolution
What the job involves
- As a Specialist, IT Operations, you will be instrumental in ensuring the seamless operation of our technology infrastructure
- You'll provide hands-on support for both macOS and Windows environments, assist in onboarding new applications, and contribute to process automation initiatives
- Your role will also involve supporting a diverse user base, including executives, both in-person and remotely
- This is a hybrid position that requires working in-office based on business needs
- Provide first-line technical support for hardware and software issues, with a focus on macOS systems; Windows support is a plus
- Troubleshoot and resolve issues related to laptops, mobile devices, printers, and other peripherals
- Assist in the onboarding and offboarding process, including setting up user accounts, configuring devices, and ensuring access to necessary applications
- Support the integration and deployment of new applications, collaborating with the IT team to ensure compatibility and security
- Maintain accurate documentation of IT procedures, configurations, and support tickets
- Manage equipment inventory, including procurement and coordination with third-party logistics (3PL) vendors for shipping
- Provide exceptional customer service to all employees, addressing technical issues promptly and professionally
- Participate in an on-call rotation to provide urgent off-hours support
- Stay updated on emerging technologies and best practices in IT operations
Our take
Housecall Pro offers an all-in-one business management app for home-services professionals operating HVAC, plumbing, electrical, and landscaping businesses.
The resurgent home services market is expected to be worth well over $1 trillion by 2030. With the vast majority of businesses in the space either small or medium sized, there’s obvious value in backend software to take care of laborious but necessary admin in one place.
After five years as a Board Member, Michael Beaudoin became CEO in 2020 to help lead the company’s expansion. Considering that Beaudoin previously spent 13 years at the helm of highly successful home contractor marketplace HomeAdvisor, this seemed to be a shrewd move.
Indeed, the decision has been validated by the company’s 50% year over year growth since then, coupled with its major fundraising efforts and continued expansion within the US and Canada.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2022
$65m
SERIES D
Sep 2018
$30m
SERIES C
Total funding: $115m
Company benefits
- Time off: We work hard and want everyone to find balance in their life. Housecall Pro has a flexible, self-managed Paid Time Off (PTO) program. We also offer 6 paid holidays each year when everyone unplugs and recharges.
- Remote work: Housecall Pro is remote-first and our processes support remote teams working together and asynchronously. We also have offices in San Diego and Denver, that allow for teams to come together and give local employees the option of a hybrid schedule.
- Family: Housecall Pro supports employees with growing families by providing paid parental leave. And we love to share pictures of our newest family members in a Housecall Pro baby onesie!
- Learning and development: Housecall Pro knows that your growth is essential to our success. From the first day, we start training you about our business, our customers, how to succeed in your job and how to gain the skills you need to take your next steps.
- Career acceleration: We like to help our people as much as we do our Pros. Housecall Pro helps you accelerate your career with dedicated Career Success Conversations, frequent two-way feedback, and milestone learning programs like our Manager 101 series.
- Wellness: Housecall Pro provides immediate access to a robust Employee Assistance Plan (EAP) for all employees. We also invite everyone to join us for two or three monthly virtual wellness sessions led by experts on a variety of topics.
- Mental health: Housecall Pro’s monthly wellness programming, presented by experts, often spotlights mental health topics. Employees can join live webinars or watch recordings later. We also have an extensive Employee Assistance Plan with multiple resources including direct access to mental health providers.
- Office setup: Housecall Pro provides each new employee with a home office setup that includes an ergonomic standing desk (don’t worry you can sit, too), chair, computer, and accessories. Already got a sweet home office? We’ll only send you what you need! We also offer ongoing internet and phone reimbursement to help offset expenses.
- Income protection: Housecall Pro wants you to have peace of mind if the unexpected happens. We pay for disability and life insurance. We also offer voluntary accident and hospital plans to help at times when you might need something additional.
- Financial wellness: Housecall Pro offers several ways to save on taxes and plan for your future. Our Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA) help you put aside money tax-free for qualified medical and daycare expenses. Our 401k plan provides powerful tax-free retirement savings along with access to financial planning tools.
- Healthcare coverage: Housecall Pro offers DAY 1 medical, dental, and vision insurance for you and your dependents. Our plans offer comprehensive national coverage with extensive provider networks. The company pays for at least 80% of the cost of premiums. We even have an option for free medical insurance!
Company HQ
River North Art District, Denver, CO
Leadership
Michael Beaudoin
(CEO, not founder)Early-stage startup Investor and Mentor. Served as a Board Member from 2015, then becoming CEO in 2020. Has been on the founding team at a number of other startups including a 13 year spell in charge of HomeAdvisor.
Ian Heidt
(President)Was CEO from the company's 2013 launch until Michael Beaudoin stepped into the role in 2020. Previously spent seven years as a Director at multinational corporation Qualcomm.
Adam Perry-Pelletier
(Chief Engineering Officer)Spent six years prior to Housecall Pro at Qualcomm as Director of Engineering. Former Software Engineer at Moebius Solutions and Tachyon Networks.
Roland Ligtenberg
(SVP of Growth & Innovation)Former Qualcomm Product & Business Development Manager, former Managing Partner at tech consultancy Light Mountain Partners. Was the Founder of the San Diego Electronic Music Initiative.
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