Customer Enablement Manager, Instrumentl
$70-85k
+ Equity
AI-powered SaaS platform for funding grants
Posted today
AI-powered SaaS platform for funding grants
101-200 employees
Posted today
$70-85k
+ Equity
101-200 employees
Company mission
To be a force-multiplier for non-profits.
Role
Who you are
- 2+ years of customer-facing work experience, ideally in a Customer Success, Onboarding, or Training role in a SaaS environment
- Customer education and onboarding: able to manage customer onboarding processes that combine human interaction and self-service tools
- Community engagement and program design: able to conceptualize, build, and lead creative customer engagement efforts that turn users into vocal advocates
- Communication: you pride yourself on your ability to communicate complex topics easily over video and in writing
- Empathy: warm and approachable, genuinely interested in fostering collaborative relationships with colleagues and customers
- Adaptability: thrives in fast-paced environments and comfortable handling ambiguity and change
- Ownership: proactive approach to process improvement with the confidence to execute on new ideas
- Tech savviness: familiar with tools like G Suite, Zoom, Slack, Intercom, and Canva
- Growth mindset: takes feedback in stride and exhibits a growth mindset every day
Desirable
- Experience working with nonprofit or SMB customers
- Background in nonprofit development or fundraising
- Experience in an early-stage startup environment
- Experience working remotely
What the job involves
- We’re hiring a Customer Enablement Manager, reporting to the Manager, Customer Success to create and deliver educational experiences for customers at every stage of their journey
- You’ll be an advocate for our customers from onboarding through driving new engagement, gathering product feedback, and ensuring product adoption — scaling our CS efforts as Instrumentl grows
- Build and deploy educational materials that improve customer onboarding, product adoption, and awareness of Instrumentl’s value prop
- Create and deliver high-impact training programs and identify new opportunities for customer education
- Create and maintain self-serve resources for customers
- Own a customer communication strategy that drives engagement and promotes brand loyalty
- Leverage quantitative and qualitative data to drive segmentation strategies and dynamic personalization for various communication efforts
- Develop, manage, and maintain data-driven messaging campaigns with high open rates and low opt-out rates to create a coherent customer journey and improve product adoption
- Scale customer retention and identify upsell opportunities using a metrics-backed approach
- Serve as the voice of our customers, share customer feedback, and advocate for our customers’ needs, especially with revenue and product teams
- Assist with customer support questions and day-to-day tasks that enable our team and customers
Our take
For nonprofits and academic institutions, a lot of energy and manpower is funnelled into finding the right grants and drafting their applications. This work before the work often takes hundreds of hours, and many funding bodies have as little as a 20% success rate. Instrumentl has set out to change that with its full-grant-drafting pipeline platform.
Instrumentl’s AI-powered platform works across the full grant lifecycle, assisting applicants in researching the perfect fit for funding, increasing redraft efficiency, discovering insights to align applications with the funding body's requirements and tracking and managing applications. Ultimately, then, Instrumentl sheds the need for multiple grant application tools and becomes a one-stop shop for grant consultants, non-profits and academic researchers.
It’s making a difference too, with a 2024 survey of customers revealing that its software helped them gain, on average, an extra $1.1 million a year. With a total of more than $7.7 billion raised through the platform and more than 4,500 leading organizations as customers, it’s unsurprising that Instrumentl itself has seen significant funding awarded. As the work of global non-profits grows in importance, Instrumentl is living up to its name.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Competitive salary: We offer a competitive salary as part of a comprehensive benefit package including a 401k
- Equity: We're doubling year over year. This means if we keep executing, the company (and your equity) will be worth a lot
- Health insurance: 100% coverage of employee health & dental insurance plans and 50% for dependents
- Paid time off: Generous PTO policy, including parental leave, so you can rest and recharge
- Office setup: Company laptop + $500 to set up your home workstation
- Investment in you: We help fund your professional development by providing coaching and education
- Remote: The team is fully distributed (read: no office!)
- Extras!: In-person retreats, surprise food deliveries, and games to add zest to your work life
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Katharine Corriveau
(Co-Founder)Previously a Development Specialist at UC Botanical Garden at Berkeley and a Computer Registrations Intern at the California Academy of Sciences.
Gauri Manglik
(Co-Founder & CEO)Also Member of the Board of Trustees at the Institute for Sustainable Philanthropy. Previously a Venture Partner at the Pioneer Fund, Product Manager at Air BNB and was a CEO & Co-Founder at Fondu.
Angela Braren
(Co-Founder)Previously Head of New Ventures at Perfect Day, was a Fundraiser at the Global Fund for Women and was a Salmon Habitat Specialist at Project SHARE.
Diversity, Equity & Inclusion at Instrumentl
- At Instrumentl, we pride ourselves on building a diverse team from the ground up. We’re fully committed to cultivating a safe, welcoming environment where everyone is empowered to contribute, thrive, and do their best work.
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