Technical Support Engineer, Tenable
Cybersecurity & exposure management
Open for applications
Cybersecurity & exposure management
1001+ employees
Open for applications
1001+ employees
Company mission
To empower organizations to understand and reduce cyber risk.
Role
Who you are
- Bachelor’s degree in IT or Computer Science (or equivalent experience)
- 2+ years professional experience with networking (TCP/IP), OS administration(Linux/Windows/MacOS), patch deployment, and system configuration
- Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus
- Familiarity with Artificial Intelligence (AI) as Tenable continues to build an AI-augmented support model to accelerate case resolutions and to provide an exceptional customer/TSE experience
- Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus
- Strong analytical and problem-solving skills, with the ability to learn quickly
- Excellent written and verbal communication; customer-focused mindset
- Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs
- Monthly availability to work weekends (8am-4:30pm) and Holidays is also required
- Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting
- Experience with ticketing systems (JIRA, Salesforce, Zendesk etc)
- Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
- Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc)
- Cloud/Virtualization technologies (AWS, Azure, Docker, Kubernetes, etc)
- Fundamental understanding of programming languages
- Experience with or understanding of Certificates and CA’s
- Basic understanding of reviewing PCAPs with tools such as Wireshark
- Bilingual candidates are desirable but not required (Arabic/French/German/Spanish/Italian)
What the job involves
- Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers
- Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software
- Your expertise will shine in complex, multi-layered customer environments
- From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap
- Join us in delivering top-notch support that makes a difference!
- Serves as the primary technical liaison between the customer and Tenable internal groups (Product Management, Sales, R&D, etc) for technical issues
- Analyse and clarify customer technical inquiries
- Analysing vulnerability scan results, system audits, and log events
- Recreating customer software issues in a lab environment
- Harness AI-driven technologies to amplify your impact, automate routine tasks, and focus on solving complex technical challenges
- Maintaining in-depth knowledge of Tenable products and information security best-practices
- Create and publish solution knowledge for re-use by customers and Tenable employees
Our take
Tenable is a cybersecurity company delivering a comprehensive suite of products for cloud security, vulnerability management, identity exposure and more. It provides these through its exposure management platform, "Tenable One", which is designed to anticipate attacks and reduce cyber risk.
As cyber-attacks get more sophisticated, businesses need a range of tools to proactively combat threats. By providing all these tools in one place, Tenable solidifies itself as a strong option in the market. This is reflected in it winning a number of industry recognitions.
One of the company's latest moves was to acquire Eureka Security, which has enabled it to add data security posture management to its offering. If it continues to broaden its platform and meet the changing cybersecurity needs of its clients, then Tenable should remain on the path to success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Nov 2015
$250m
SERIES B
Sep 2012
$50m
SERIES A
Total funding: $300m
Company benefits
- Health: Comprehensive benefits to support physical and mental wellbeing and family-forming plans
- Work/Life Balance: Generous paid time off with hybrid or remote opportunities available for most positions
- Financial Savings and Security: Retirement plans, employee stock purchase plan (ESPP), equity incentives, life and disability insurance
- Professional Development: Customizable opportunities, including learning courses, mentorship, leadership programs and tuition reimbursement
Company HQ
Town Center, Columbia, MD
Leadership
Jack Huffard
(Board Member & Co-founder)Former COO and President of the company. Also a Board Member at Norfolk Southern Corporation, Chair of the Board of Directors at Immersive Labs and Exec Chair of the Board of Directors at Strivacity.
Steve Vintz
(Co-CEO)Joined the company in 2014 as CFO, becoming Co-CEO in 2025. Formerly EVP and CFO at Vocus, VP of Strategic Planning and Analysis at Snyder Communications and Audit Manager at Ernst & Young.
Mark Thurmond
(Co-CEO)Joined the company in 2020 as COO, becoming Co-CEO in 2025. Previously COO at Turbonomic, EVP of Worldwide Sales and Services at Qlik and SVP of Global Sales at VCE and RSA.
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