Social Media Manager, SOCi

• The ideal candidate has strong organizational and communication skills, superb writing, editing, and design abilities, and possesses a balance of creativity and analytical thinking
• Stellar writing and editing skills
• Project management skills
• Excellent time management
• Crucial Customer Success qualities such as advocacy, patience, and conflict resolution
• In-depth, applicable knowledge of social media platforms (Facebook, Google Business Profile, Instagram, LinkedIn, etc.) as well as industry trends
• 2+ years developing social content strategies for Facebook & Instagram; Google Business Profile a plus
• 3+ years in a customer-facing role
• Must have experience working with creatives and providing creative direction and constructive feedback to content specialists
• Experience introducing social strategies and tactics to help solve business challenges
• Very high attention to detail
• Familiarity with graphic design programs such as Canva
• Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
• B.A. in Communications, English, Journalism, Marketing, PR, or related preferred

Desirable

• SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for a versatile and dynamic Media Manager to join our fast-paced Professional Services team
• This position encompasses developing and executing multi-channel social content strategies aligned with client business objectives, with the potential to manage a defined book of customers providing account management support
• Responsibilities may include crafting compelling content, adapting campaigns to maximize impact, and advising both clients and internal teams on social media best practices
• With a minimum of 2 years of demonstrated experience developing and executing on social media strategy (preferably within an agency or established brand setting), the ideal candidate will deliver strategic insights, foster client satisfaction, and ensure timely project completion
• Whether focused on social content strategies or account coordination, the Social Media Manager role offers the flexibility to make a meaningful impact in a dynamic work environment
• Serve as the primary point of contact for key customers, fostering strong relationships and ensuring alignment with their social media strategies and business objectives
• Potentially manage a defined book of customers, offering account management support as needed through activities like regular syncs, status updates, and troubleshooting to help ensure high-quality deliverables
• Create and implement social media initiatives tailored to client objectives, leveraging data-driven insights and localized trends to enhance engagement and impact
• As needed, provide oversight for a group of locations within a key account(s), ensuring the team delivers creative, targeted, and effective content that aligns with customer goals and brand standards
• Collaborate cross-functionally to streamline project workflows, resolve obstacles, and maintain situational awareness of customer needs and overall satisfaction
• Analyze the performance of social media content relative to client KPIs and refine strategies to optimize results
• Provide guidance on Facebook boosting and ad management, ensuring proper execution and alignment with customer campaigns
• Potentially partner with Customer Success Managers (CSMs) to conduct monthly and/or quarterly strategy sessions with clients, offering actionable recommendations to enhance their social media presence and that align with best practices
• Actively participate in onboarding and mentoring new team members by providing training, shadowing, and creating knowledge-enhancing collateral
• Stay informed of evolving social media trends, proactively recommending innovative ideas to position SOCi as a leader in the space
• Maintain quality control by reviewing and occasionally creating or managing posts to meet service-level agreements (SLAs)
• Assist in the creation, coordination, and rollout of corporate-wide events and posts across customer locations, including asset creation as needed
• Support the CSM team in calls, content strategy sessions, and reviewing Statements of Work to ensure alignment between customer needs and SOCi services
• Continuously seek opportunities to improve workflows, processes, and content strategies within the Professional Services team

• This position will remain open with applications due by December 15, 2025. This position is being hired on an urgent basis. The application window may close before December 15, 2025 if SOCi receives a sufficient number of applications to select a candidate prior to that date