Lead Specialist Solution Engineer, Salesforce

• The ideal candidate brings strong technical and sales skills that establish credibility both with internal stakeholders and with external customers and partners. Although HLS (Health & Life Sciences) is the primary market, the Solution Engineer may have to cover other industries
• B.S. in Computer Science, Software Engineering, MIS, or equivalent work experience
• Deep functional understanding of field service operations and processes (work order management, scheduling, dispatch, mobile workforce, asset management)
• Previous experience as a Sales Engineer or Architect for a CRM, ERP, or EAM company — preferably within the FSM domain
• Excellent presentation skills with strong client-facing and consulting abilities
• Application configuration experience (hands-on setup and configuration of CRM/FSM solutions)
• Ability to work as part of a team to solve technical problems in varied environments
• Ability to multi-task, thrive in a fast-paced team environment, work under tight deadlines, and take ownership of problems
• Curiosity and energy — ability to understand customers' true pain points and apply solutions creatively to establish a differentiated architecture

Desirable

• The Field Service Specialist Solution Engineer is responsible for envisioning and presenting innovative Salesforce solutions that take the field service management (FSM) market to new heights
• Our team engages across the sales organization to develop transformational visions using Salesforce technology while overcoming technical objections within complex sales campaigns. The ideal candidate is a collaborative team member, an enabler of the broader Solution Engineering and sales teams, and a deep subject matter specialist within the Salesforce Field Service product suite
• Join a team that works hard, ensures team success, and makes sure we're having fun along the way
• Evangelize Salesforce Field Service and Scheduler value to customers (including C-level executives and IT) and field sales teams
• Assess business and operational impact of technology adoption; deliver findings including key pain points, proposed solutions, and ROI
• Contribute to the development of technical sales strategy
• Configure and demonstrate visionary, tailored solutions that closely reflect each customer's unique business
• Discuss and propose solution architecture that includes field service components such as mobility, scheduling, optimization, inventory management, back-office integration, and workflow process definition
• Work effectively in a matrix organization alongside Account Executives, Service SE leads, and implementation partners
• Execute enablement activities: webinars, best practices sharing, knowledge sessions
• Collaborate with Field Sales teams, Account Executives, and Product Management to establish credibility and trust with customers