AI Delivery Manager, Writer

• Strong background in complex program and/or project management, delivering SaaS and/or enterprise AI solutions for Fortune 500 customers
• Highly consultative and also experienced in the art of change management. You know how to motivate, unblock, and overcome barriers to large, transformational change
• An excellent communicator and collaborator, able to juggle multiple priorities, and create the right accountability for success
• Demonstrated expertise leading large, complex, and global organizations through significant technological change with leading edge technology
• Customer outcome-oriented: a laser focus on delivering solutions that create meaningful business results
• Experience with AI transformation in the enterprise a plus
• 7+ years of B2B SaaS or AI delivery management either in-house or as part of a global consulting firm
• Significant experience in client management, serving as the primary piont of contact during implementation
• Deep technical knowledge of, and curiosity about, LLMs, Graph RAG, and the art of the possible with the application of this technology for an enterprise
• Bachelor's degree in Computer Science, or other core STEM area of study

• As an AI Program Delivery Manager, you’ll help enterprises adopt Writer, enabling them to transform their processes and workflows to be AI-first
• You play a key role in ensuring that customers gain early wins and establish the foundation for AI adoption at scale
• Act as part of the account team, partnering closely with Customer Success Managers and Account Executives, to ensure successful customer adoption of Writer
• Define and own a comprehensive delivery plan across all workstreams mapped to our customer success blueprint (delivery methodology)
• Collaborate with customers on program planning, and hold cross-functional teams accountable to the plan for key deliverables and milestones
• Proactively identify, assess, mitigate, and escalate as needed, potential risks that could impact the success of the customer’s adoption of the Writer platform
• Develop and execute a communication plan to keep all customer and internal stakeholders informed throughout the program lifecycle

• Selection of employer-covered medical plans, plus dental, vision, life insurance, and FSA
• Flexible location and schedule options
• Competitive parental leave policy
• Company stock options
• 401k plan with employer contributions
• Learning and development stipend
• Generous PTO
• Distributed from Day 1: Our processes and operating cadence are built around a distributed culture
• SF office space: If you prefer working from an office, we have a beautiful sunny one in Union Square, the heart of San Francisco

Total funding: $326m

AI-assisted writing tools have taken off over recent years. With the likes of high-exposure company Grammarly accelerating adoption of such tools, a flurry of startups have appeared to offer their own takes. Writer’s angle is to leverage AI as a means of standardizing and scaling both content and communications for business teams. The tool offers autofilling and inline suggestions that keep content aligned with pre-determined company language and style guides.