Customer Engagement Specialist, Dealfront
Go-to-market platform
Be an early applicant
Go-to-market platform
101-200 employees
Be an early applicant
101-200 employees
Company mission
To grow businesses' revenue to its fullest with GDPR-compliant B2B data.
Role
Who you are
- This is a highly cross-functional role requiring strong communication skills, commercial awareness, and a deep customer-first mindset
- If you’re passionate about technology and serving customers, this might be the perfect opportunity for you!
- Previous Customer Engagement experience preferred, ideally within a B2B SaaS environment
- You are a self-starter who defaults to trying to find a solution to a problem
- You are 'commercially minded' and excited to search for expansion opportunities in your client base
- Strong technical skills including experience with Salesforce and Intercom
- Strong communication skills in German(C1/C2) and English
- Data-driven mindset with the ability to interpret customer health metrics
- Commercial awareness and ability to identify growth opportunities
- Highly organised and comfortable working in a remote fast-paced, ever changing environment
- Be physically located in Europe
- You are not expected to know everything right away, but you need to be seriously motivated to learn and have the right balance of knowledge and interests to enable you to flourish and grow in this role
What the job involves
- As we continue to scale, we’re looking for a Customer Engagement Specialist to strengthen relationships with our customers, increase product adoption, and ensure long-term satisfaction and retention
- As a Customer Engagement Specialist, you will be the bridge between our customers and internal teams. You will proactively engage with customers throughout their lifecycle, drive product usage, and identify opportunities to improve their overall experience
- From the beginning of your time at Dealfront, we will work closely with you to ensure you succeed. From a 4 week onboarding process including time with senior leaders in the business, to ongoing personal development reviews, we’ve set up an effective system to help you to thrive in your new role
- Build and maintain strong relationships with B2B customers across various industries
- Proactively engage customers to drive product adoption and maximise value realisation
- Monitor customer health metrics and take action to mitigate churn risk
- Identify expansion and upsell opportunities in collaboration with Sales and Account Management
- Lead customer check-ins and product update sessions
- Collect and synthesise customer feedback to share with Product and Marketing teams
- Lead self-service onboarding journeys, including in-app guides, email sequences, and live group sessions
- Create engagement campaigns to increase feature adoption and overall platform usage
- Develop actionable, use-case-driven content to increase feature adoption
- Maintain accurate customer records in Salesforce and customer success tools
Our take
Oftentimes, sales and marketing teams operate separately instead of in tandem. For instance, the marketing department might deploy digital marketing strategies to drive traffic to the company's website, using marketing funnels to convert them into leads, while the sales department cold-contacts people - an expensive and ineffective process that Dealfront aims to update.
The company, formed from the 2022 merger of Echobot and Leadfeeder, provides a go-to-market platform that bridges the gap between marketing analytics and sales. With Dealfront, businesses can focus their efforts on the highest-value customers (companies actively searching or in need of their solutions), reducing time lost pursuing leads that do not convert to sales.
Post-merger, the company has raised substantial funding that will be invested in international expansion and hiring new talent, with the rebranded Dealfront name already serving upwards of 8000 clients. Operating in a strong market that is expected to surpass $9.5bn by 2028, Dealfront is well-positioned to meet, and possibly exceed, its growth plans.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
88% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2019
$3.7m
SERIES A
Jun 2017
$0.9m
SEED
Total funding: $5.3m
Company benefits
- The opportunity to work remotely, with a flexible work schedule
- Mental Health support with Auntie
- Annual company retreats in sunny locations and team off-sites
Company HQ
Oststadt, Karlsruhe, Germany
Leadership
Bastian Karweg
(Founder & Board Member)Founded Echobot in 2011 as CEO. Has also founded several other companies, serving in many of them as CEO.
Herkko Kiljunen
(CTO)Co-founded Leadfeeder in 2012 as CTO. Has a background in Software Design.
Pekka Koskinen
(Chief Growth Officer)Co-founded Leadfeeder in 2012, where they served as CEO. Also co-founded Fraktio and Cluby, among others.
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