Customer Success Representative, Eventbrite

• Excellent written and oral communication skills
• Demonstrated aptitude and love for providing exceptional customer service
• A proactive, make-it-happen attitude, with an appreciation for friendly competition
• Receptiveness to feedback and coaching with a desire to continuously improve
• A natural enthusiasm for resolving problems in an ever-evolving environment
• Resilience and focus to provide support to dozens of contacts per day with a smile
• Tech fluency – you’ll become an expert in our product and can learn new technology at lightning speed, as well as help and teach others!

Desirable

• You will be interfacing with our wonderful customers, and working through various questions to help make their event a success
• Your mastery of the Eventbrite platform will be invaluable as you guide our customers in learning the best ways to set up and manage events, resolve any day-of-event concerns, and maximize the toolset to ensure a great experience
• Ultimately, your goal will be to delight our customers and send them away with greater knowledge and a smile
• Provide world-class service to our event organizers and attendees by being an expert on Eventbrite features and processes
• Own customer issues and escalate to appropriate channels when needed
• Be comfortable utilizing a dual monitor setup
• Provide instruction and tutorials about our service to existing customers
• Represent the voice of our customers by interfacing and collaborating with other internal teams when appropriate
• Bring a flexible mindset - our team relies on each other to cover and/or switch shifts in order to meet the needs of our customers and quickly adapt to changes in product and process. The only constant around here is change!