Vice President of Revenue Operations, Nexthink
$200-300k
OTE
$177-277k
BASE
Digital employee experience management
Be an early applicant
Digital employee experience management
1001+ employees
Be an early applicant
$200-300k
OTE
$177-277k
BASE
1001+ employees
Company mission
Nexthink's mission is to delight people at work by helping IT to shape smart and productive workplaces.
Role
Who you are
- 10+ years in Revenue Operations, Sales Operations, or GTM Strategy
- 5+ years in senior leadership roles
- Strong experience partnering with Finance and FP&A
- Proven success in SaaS or recurring revenue models
- Experience building scalable forecasting and revenue models
- Deep expertise in forecasting, pipeline analytics, and SaaS metrics
- Strong understanding of financial concepts (revenue recognition, margins, CAC)
- Advanced knowledge of CRM, CPQ, and BI tools
- Exceptional cross-functional leadership and stakeholder management
- Ability to operate at both strategic and operational levels
- Bachelor’s degree required; MBA or equivalent strongly preferred
- Financial rigor + commercial acumen
- Data-driven decision making
- Executive communication
- Cross-functional influence (CFO + CRO alignment)
- Change management and scalability mindset
What the job involves
- We are seeking a strategic and analytical Vice President of Revenue Operations to lead and scale our end-to-end revenue engine
- Reporting to the Chief Financial Officer (CFO), based in the Boston office, this role will serve as the critical bridge between Finance and Go-To-Market (GTM) functions—driving predictable, efficient, and scalable revenue growth
- The VP RevOps will own forecasting, pipeline analytics, GTM systems, and operational excellence, while partnering closely with the CRO, CMO, and Customer Success leadership to optimize performance across the full revenue lifecycle
- Revenue Planning & Forecasting (Core to CFO Org)
- Own the company-wide revenue forecasting process (bookings, revenue, and pipeline)
- Partner with FP&A to build driver-based financial and operational models
- Ensure alignment between pipeline, bookings, revenue, and cash forecasts
- Deliver board-ready insights and reporting on revenue performance
- GTM Performance & Analytics
- Define and track end-to-end funnel metrics (lead → pipeline → closed → retention)
- Analyze pipeline health, conversion rates, and sales productivity
- Identify risks and opportunities to achieving revenue targets
- Establish standardized KPI frameworks across Sales, Marketing, and CS
- Sales, Marketing & CS Operations Alignment
- Align operations across Sales, Marketing, and Customer Success
- Standardize definitions (MQL, SQL, pipeline stages, churn, expansion)
- Optimize lead-to-revenue and post-sale processes
- Improve funnel conversion and revenue efficiency
- Deal Desk & Commercial Governance
- Oversee deal desk and commercial approval processes
- Partner with Finance to ensure alignment with:
- Pricing strategy
- Discount controls
- Revenue recognition policies
- Improve deal velocity while maintaining financial discipline
- Systems, Data & Automation
- Own the RevOps tech stack (e.g., Salesforce, HubSpot, CPQ, BI tools)
- Ensure a single source of truth for revenue data
- Drive system integrations across CRM, billing, and finance platforms
- Lead automation initiatives to improve scalability and reduce manual work
- Process Excellence & Scalability
- Design and optimize scalable GTM processes and workflows
- Reduce friction across the revenue lifecycle (quote → close → renewal)
- Improve sales productivity and operational efficiency
- Support segmentation and coverage models
- Strategic Business Partnership (Critical)
- Act as a trusted advisor to the CRO and GTM leadership
- Participate in:
- Forecast calls
- QBRs
- Deal reviews
- Balance growth objectives with financial discipline
- Team Leadership
- Build and lead a high-performing RevOps organization (Sales Ops, Marketing Ops, CS Ops)
- Develop talent, structure, and career paths
- Foster a data-driven, high-accountability culture
- Key Metrics / Success Measures:
- Financial & Forecasting
- Forecast accuracy (bookings & revenue)
- Revenue attainment vs plan
- Pipeline coverage and quality
- GTM Performance
- Conversion rates across funnel stages
- Sales productivity (quota attainment, ramp time)
- Customer retention (NRR, GRR)
- Efficiency & Governance
- Discounting discipline
- Sales cycle length
- CAC efficiency and LTV/CAC ratio
- We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise
- Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints
- This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace
Our take
Bad experiences with IT environments cost companies 100 hours per person each year. In order for businesses to avoid those hours of lost productivity, they need to ensure that their employees' digital experience is working for them.
That's where Nexthink's digital experience platform comes in. Its platform combines monitoring, user engagement, analytics, and automation — all from the employee’s perspective. Using one platform, companies are able to handle all parts of their employee's digital experience cycle, from issue detection to employee engagement. Not only does this allow for businesses to be more productive, it also leads to happier employees no longer bogged down by frustrating IT failures.
The company boasts over 1,100 enterprise customers with more than 15 million employees between them. With offices across the globe, its existing customer base is already large. Nexthink has remained focused on further innovation and partnerships, adding capabilities such as conversational AI. The increase in companies looking to invest in digital employee experience tech is set to keep Nexthink on its existing growth trajectory.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Feb 2021
$180m
SERIES D
Nov 2018
$85m
SERIES C
Total funding: $336.2m
Company benefits
- Flexible working
- Life insurance
- Critical illness cover
- Income protection
- Pension plan
- Maternity & Paternity leave
- Car allowance
- Job training and professional development
- 22 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company HQ
Prilly, VD
Leadership
Pedro Bados
(Co-Founder & CEO)Previously worked as an Artificial Intelligence Researcher before co-founding Nexthink in 2004.
Patrick Hertzog
(Co-Founder & User Experience Officer)Before co-founding Nexthink, they worked as a Research Assistant at a polytechnic school in Switzerland.
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