Customer Service Advisor, The Hut Group

German Speaker

Salary not provided

Entry and Junior level

Remote from UK

We build Brands. We drive Ingenuity. We create Experiences.

Job no longer available

We build Brands. We drive Ingenuity. We create Experiences.

1001+ employees

RetailB2BLifestyleSustainabilitySaaSConsumer GoodsBeautyeCommerce

Job no longer available

Salary not provided

Entry and Junior level

Remote from UK

1001+ employees

RetailB2BLifestyleSustainabilitySaaSConsumer GoodsBeautyeCommerce

Company mission

In just 16 years, The Hut Group (THG) has become a globally renowned end-to-end tech platform specialising in taking brands direct to consumers worldwide, powered by THG Ingenuity.

Job

Company

Role

Who you are

Resolving customer queries via Telephone and Email channels
Working to department targets
Maintaining a high level of quality on each call or contact
Striving for first time resolution
Building customer relationships
Understanding customer needs and providing suitable resolutions
Fluent level in both German & English - spoken/ written
Confident communicator
Professional and friendly telephone manner
Excellent listening skills
Attention to detail
Flexible
Punctual/ reliable
Calm and patient
Able to work under pressure
Ability to prioritise workload

What the job involves

International Customer Service Advisors at THG are expected to deliver a world class experience and exceed expectations. Developing & maintaining relationships with our customers is crucial to our success and expansion
To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey
As the first point of contact for globally recognised brands, you will use a range of communication methods to ensure all customer queries are dealt with professionally and efficiently
The Customer journey is of upmost importance and ensuring customers have a positive experience is how they will remain loyal to the brands they trust

Our take

The Hut Group (THG) is an online retailing platform focused on fast moving consumer goods, specifically in the health and beauty space. Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building global brands, The Hut Group aspires to become the world’s most influential online retail organisation.

THG operates over 100 websites that sell premium, non-perishable FMCG direct to consumer via the company's in-house technology and operating platform. The Hut Group owns its own websites, warehousing systems and a delivery network and earns money licensing this technology to other businesses. The THG's founder, Matthew Moulding, built a business model based on buying brands and then consolidating them into the company's operations, allowing cost savings across the group.

The Hut Group acquired a number of brands during the last year including haircare beauty retailer Christophe Robin. They also signed a technology agreement with Nestlé and, most recently, exchanged contracts with Manchester Airport to develop “THQ” and its own airline.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

21% employee growth in 12 months

Glassdoor (3.6)

Company

Funding (last 2 of 8 rounds)

Dec 2019

$87.9m

Aug 2017

$166.4m

Total funding: $472.2m

Company benefits

Company bonus scheme
Discounted Gym membership
Free onsite Doctor and Nurse
Corporate THG discounts
Discounted onsite Physio
Enhanced maternity and paternity leave
Work from home opportunities
Cycle to work scheme
25 days holiday (excl. bank holidays)

Company HQ

Salford, UK

Leadership

Matthew Moulding

(CEO)

Spent 8 years as Chief Financial Officer of 20:20, the distribution division of The Caudwell Group

John Gallemore

(CEO THG Ingenuity)

John co-founded The Hut Group with Matthew Moulding in 2004, having previously worked together at The Caudwell Group. John now sits as CEO for THG Ingenuity.

Share this job