Senior Product Designer, Observe.AI
Observe.AI
$174-182k
Offers equity
Contact center software
Be an early applicant
Contact center software
201-500 employees
Be an early applicant
$174-182k
Offers equity
201-500 employees
Company mission
To enable brands to enhance their customer experience, with the power of contact center AI.
Role
Who you are
- We’re looking for an experienced and driven Sr. Product Designer to join our team—someone ready to go beyond wireframes and deliver elegant, scalable solutions that solve real user problems
- You’ll need to be both a frontline problem-solver and a strategic thinker. It’s a high-responsibility role and reports to the Senior Director, Product Design
- 5+ years of product design or related experiences
- Experience building Large Language Model powered products such as Chatbot and Voicebot is ideal
- Experience building products for Contact Center industry is ideal
- Portfolio demonstrating strong visual/interaction craft, clear problem framing, and measurable product impact
- Proficiency in Figma (or equivalent), prototyping tools, and common user-research methods
- Clear, concise communicator—comfortable presenting to cross-functional partners and documenting designs
- Demonstrated experience taking features or products from concept to execution
- Comfortable working closely with product managers, engineers, and other stakeholders in agile environments
- Limited travel required; expected to visit our India office approximately twice per year for in-person collaboration and team alignment
What the job involves
- Observe.AI is building the next generation of AI-driven tools for modern customer service teams
- This is a great opportunity for a designer looking to expand their influence beyond their immediate scope while crafting user-centric designs across multiple initiatives within a product pillar
- This role is focused on our Voice AI product—a Generative AI-powered platform for building virtual customer service agents. It’s a rare opportunity to work on cutting-edge Gen AI technologies and product development
- Observe.AI has been deeply rooted in the contact center industry for over eight years, and We are confident that our market understanding is second to none. This is the core strategy for Gen AI SaaS: Build the last-mile solution for a specific market problem, powered by LLMs
- This role spans research, design, product strategy, engineering alignment, and executive collaboration
- Own design execution across complex product areas, often working across multiple features and domains
- Translate product strategy into user-centered solutions with measurable outcomes
- Build deep expertise in your product and user domain—informing design direction with strong business and technical context
- Push beyond “form-based” solutions to explore higher-leverage design patterns (e.g., systems, automation, configuration models)
- Frame and define problems using a mix of user research, data, and cross-functional input
- Write project briefs, align teams on goals, and navigate ambiguity with structured problem-solving
- Identify missing data or insights and proactively gather them through self-led or partnered research efforts
- Ensure design work starts from a clear understanding of the “why” and ends with confidence in the solution’s impact
- Deliver thorough, well-considered UI and interaction designs that handle edge cases, responsiveness, and accessibility
- Prototype at high fidelity, using motion and transitions intentionally to bring designs to life and guide decision-making
- Influence and extend our design system where necessary—identifying opportunities to simplify and improve systemic usability
- Uphold a high bar for quality and consistency across all design work in your area
- Communicate design rationale effectively to a variety of stakeholders, including executives
- Partner deeply with PMs and Engineers to drive alignment and momentum
- Lead meetings, design reviews, and critiques with structure and intention
- Tell compelling stories through visuals and narrative to gain buy-in and influence product direction
- Drive roadmapping and planning conversations with product and engineering partners
- Balance speed and quality while working independently and leading initiatives
- Monitor post-launch impact, track success metrics, and proactively iterate based on insights
- Improve design and product development processes within your team or pod
- Provide mentorship to junior designers and peers through feedback, coaching, and modeling great design practices
- Help shape our team’s design culture through rituals, documentation, and shared standards
- Participate actively in hiring—from interviews to design exercises and candidate feedback
- Influence the broader product team through thought leadership, collaboration norms, and quality benchmarks
Our take
Being stuck on the phone to customer service can be time-consuming and frustrating. Observe.AI aims to improve the experience with its Intelligent Workforce Platform. This transforms contact centers through AI by automating tasks and form filling, helping people find more information quicker.
Unconventionally, the company gained its footing by going directly to the call centres themselves, rather than the businesses they serve - providing valued call optimization tools to improve operatives' performance. It also supplies an analysis engine for cross-channel customer interactions, which enables users to find new revenue opportunities, employ effective coaching and improve quality assurance.
Observe.AI has raised huge amounts of funding, demonstrating the high levels of confidence in its market position and performance. A major technological and commercial partnership with Zoom, alongside the growing trend in businesses prioritising customer interactions, bodes well for the company's future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Sep 2020
$54m
SERIES B
Total funding: $223.2m
Company benefits
- Excellent medical, dental, and vision insurance options
- Flexible PTO
- Generous holiday (federal and wellness) recognition and parental leave policies
- 401K plan to save for your future
- Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
- Learning & Development fund to support you in your continuing education journey and professional development
- Fun events to build culture across the organization
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Swapnil Jain
(Co-Founder & CEO)Previously completed an internship in Software Engineering at Google and worked at Twitter for 3 years, first as Senior Software Engineer and then as Technical Team Lead.
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