Senior Engineering Manager, Crusoe Energy Systems

• We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services
• If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe
• The ideal candidate is a seasoned technical leader who has built, scaled, and managed on-call operations teams in complex environments — someone who brings both rigor and vision to SLOs and postmortems, takes coaching and performance management seriously, and can drive alignment across engineering leadership on reliability strategy
• If you're energized by the challenge of building a high-performing team while keeping complex systems reliable at scale, this role offers significant ownership and strategic impact at a critical moment in Crusoe's growth
• 6+ years of experience managing 24/7 technical operations or SRE teams in cloud or data center environments, including demonstrated success developing senior engineers, building organizational capability, and improving operational outcomes at scale
• Strong Linux and infrastructure fundamentals, including hands-on experience with containerization, Kubernetes, and virtualization in production environments
• Observability and monitoring expertise, including experience with Prometheus, VictoriaMetrics, and custom exporters — ideally against bare-metal endpoints
• Familiarity with messaging and workflow systems such as RabbitMQ, Kafka, NATS, or Temporal, and an understanding of how they function in distributed production environments
• Working proficiency in Golang or Python — enough to review production code, contribute meaningfully to technical design discussions, and support your engineers' work
• Demonstrated people management skills, including experience with structured performance management, individualized coaching, and building or improving onboarding and training programs
• SLA/SLO ownership experience — you've set them, measured them, reported on them, and held teams accountable to them in a customer-facing environment
• A track record of influencing cross-functional strategy and driving alignment across engineering leadership on operational priorities

Desirable

• Crusoe is building the cloud infrastructure that powers the next generation of AI, and we're looking for a Senior Engineering Manager, Production Engineering to lead the team that keeps it running
• This is a senior people management role reporting to the Director of Production Engineering — sitting at the intersection of deep technical leadership and organizational impact, with direct ownership over the reliability and operational health of Crusoe's production GPU infrastructure
• You'll lead and develop a 24/7 team responsible for incident response, monitoring and alerting, automation, and continuous system improvement across a fast-scaling, high-stakes environment, while also shaping the broader strategy, culture, and structure of the function
• Team Leadership & Development: Manage, coach, and grow a team of production engineers across shifts and time zones. Run structured 1:1s focused on career development, deliver candid performance feedback, and build a team culture grounded in ownership and continuous improvement
• Hiring & Onboarding: Partner with engineering leadership and recruiting to grow the team — owning the full hiring lifecycle from interview design to offer. Build and continuously improve onboarding and training programs that ramp new engineers quickly and effectively
• Incident Management: Serve as an escalation point for high-severity incidents. Lead postmortems with a focus on systemic fixes, ensure action items are tracked and completed, and drive down MTTR over time
• Reliability & SLO Ownership: Define, monitor, and report on SLIs, SLOs, and SLAs across Crusoe's production systems. Surface trends proactively and partner with engineering teams to address reliability gaps before they become customer issues
• Monitoring & Alerting: Oversee the design and maintenance of alerting and observability systems across bare-metal and cloud infrastructure, ensuring the team has the signal it needs to detect and respond to issues fast
• Automation & Toil Reduction: Identify and prioritize opportunities to automate repetitive operational work, improving team efficiency and system resilience over time
• Cross-Functional Partnership: Collaborate with infrastructure, platform engineering, product, and customer success teams to align on technical escalations, customer impact, and engineering priorities
• Operational Cadence: Own the team's day-to-day operational rhythm — stand-ups, on-call rotations, incident reviews, and sprint planning — ensuring the team runs smoothly across time zones