Banking Senior Manager, ServiceNow
Customer Success
Cloud-based digital workflows for enterprises
Posted today
Cloud-based digital workflows for enterprises
1001+ employees
Posted today
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 10+ years of related work and Platform experience; OR equivalent work experience
- Direct Banking Industry and hands on modernization and transformation experience (e.g. Platform ownership, Platform Operations, Development Experience etc.)
- Ability to be creative and comfortable running multiple projects independently
- Desire and proven ability to solve complex issues through analysis and resolution
- Operational experience and high business acumen including P&L experience
- Experience leading high functioning and diverse teams
- Completed appropriate ServiceNow and other appropriate industry or functional certifications (e.g. Customer Success, CSA, PMP, OCM, Lean)
- A Track record of growing people and teams and embracing organizational change
- Represent the Impact Banking Organization skillfully across ServiceNow and be a spokesperson for our people, processes, technologies, client and products
- Unwavering passion to dig into complex technical, relationship and operational elements to drive excellence
What the job involves
- You will be part of the Customer Excellence Group. Our purpose is to accelerate platform adoption and improve customer results
- We do this through a portfolio of services delivered by our outstanding consultants or with our ecosystem of partners, and enabled by our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements
- The role of the Senior Manager – Banking is to act as an advocate for our customers
- Through prescriptive guidance, you will lead the team responsible for a portfolio of Banking customers to help them achieve goals and foster greater adoption and usage of the ServiceNow products they have purchased
- You will oversee your team's engagement with customers in their portfolio
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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