Patient Success Manager, Leva

• You're confident and empathic, articulate and a clear communicator (on calls and written)
• Enjoy speaking with people on phone and video calls
• Previous experience in customer success, commercial or fundraising role (informal experience is fine - eg you might have raised money for a charity or sold student event tickets at university)
• Ability to juggle and prioritise large volume of inbound tasks
• You can connect the dots between patient needs and what we offer
• You're highly empathic
• You're curious - you open a conversation asking questions
• You'll proactively flag improvements to the patient journey
• You're ambitious and looking to grow with the organisation
• You find energy at the intersection of patient care and conversion
• You're confident saying no and signposting patients if they'll be better cared elsewhere
• You're motivated by helping people feel optimistic about their future with Leva

Desirable

• You'll be responsible for supporting prospective patients to join Leva (from registering their interest to paying for an initial consultation)
• You'll have ownership of key, high leverage part of the funnel, ensuring the right number patients who will benefit from Leva are coming into the service
• You have a strong intuition of prospective patient needs and connect them to value of Leva (or signpost elsewhere)
• You'll be the voice of the prospective patient, feeding into marketing
• You're someone who enjoys hand-holding people from A to B
• You'll be comfortable prioritising a large number of inbound enquiries
• You're confident and empathic, articulate and a clear communicator
• You're motivated by helping people feel optimistic about their future with Leva
• You'll manage our CRM and be responsible for ensuring data integrity
• There'll be plenty of opportunities to support other go-to-market initiatives that interest you where needed

• 1. Apply via Otta
• 2. Call with Head of Growth (30 minutes)
• 3. Case study presentation (1 hour)
• 4. Meet the team (1 hour in our London office or remote)