Hiring Coordinator, Monzo
12 month Fixed-Term Contract
£28.9-36.5k
+ Stock Options
Digital-only bank platform and marketplace
Be an early applicant
Digital-only bank platform and marketplace
1001+ employees
Be an early applicant
£28.9-36.5k
+ Stock Options
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- You have previous experience working as a Recruitment Coordinator, Executive Assistant, or held a similar administration role
- You have a real passion for hiring coordination? Check! You’re all about the logistics, not recruiting
- Your organisational skills are unmatched, and your attention to detail is top-notch
- You thrive in fast-paced environments
- You have strong communication skills, both spoken and written
- You have experience of juggling multiple stakeholders and adapting your approach to suit everyone
- You're amazing at being a great multitasker and handling various requests and tasks with effortless prioritisation
- You can be flexible, thriving amidst changing priorities and adapting seamlessly to whatever comes your way
What the job involves
- At Monzo, our Customer Operations Hiring Team is the backbone of our business' growth, especially within the realms of Customer Operations, Financial Crime, Fraud, and Disputes
- Whether it's welcoming new faces to our Customer Service front line, their support teams, or bringing amazing Senior Leaders onboard, you’ll play a big part in making it happen!
- Delivering a stress-free, seamless candidate onboarding experience that leaves a lasting impression
- Handling all things admin for onboarding, from integrating new hires into our systems ensuring they’re all set to start their journey with us
- Initiating and overseeing background checks including right to work checks
- Collaborating with People Operations & People Experience to ensure everything is ready for a new hire's first day
- Jumping into projects to refine and streamline our hiring processes, embracing efficiency and consistency
- Celebrating and championing inclusiveness and diversity, because everyone deserves a chance to shine
Application process
- Application Questions
- Recruiter Call
- Role Specific Interview (45 mins)
- Values & Collaboration Interview (45 mins)
- Our average process takes around 2-3 weeks but we will always work around your availability
- The closing date for applications is Friday 22nd August at 12pm
Salary benchmarks
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million active users. The company faces competition from more traditional banks, such as Goldman Sachs and JP Morgan, which have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$454.5m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company HQ
City of London, London, UK
Leadership
TS Anil
(CEO)Also a Board Member at Accion. Previously Board Member at UK Finance, Global Head of Payments, Products & Platforms at Visa and was the Global Head of Retail Products at Standard Chartered Bank.
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