Senior CRM Operations Associate, Oscar Health

• 3+ years of work experience in a cross-functional role in technology or operations, including work with product/engineering teams
• 1-2 years experience partnering with marketing or operations teams

Desirable

• Develop campaign create best practices to help standardize and improve campaigns across the CRM team to increase speed to market and reporting and analysis
• Help define best practices for usage of configurable engagement and automation tool. Train and empower CRM stakeholders to follow these best practices
• Implement operational tasks, such as reviewing and approving drafted Campaigns and Automation scripts to ensure they drive intended results
• Collaborate with other CRM team members on campaign design including channel mix decisions, population creation in SQL, and effective experiment design
• Dive into data and systems using SQL to understand trends and troubleshoot issues
• Aggregate and synthesize CRM feedback to help influence Product roadmap development
• Develop relationships with CRM, Product Management, Design, Engineering, Marketing, and Operations to collaborate and discover solutions as a team
• Create documentation to make processes sustainable and scalable
• Design and implement new CRM processes while anticipating potential future use cases to ensure long-term scalability in solution design