Senior Technical Lead Manager, Moveworks
Core Platform
$245-330k
+ Equity
Office located in Mountain View, CA
Enterprise-built conversational AI platform
Be an early applicant
Enterprise-built conversational AI platform
501-1000 employees
Be an early applicant
$245-330k
+ Equity
Office located in Mountain View, CA
501-1000 employees
Company mission
To make getting instant help at work effortless for employees.
Role
Who you are
- Hands on technical leader with a strong sense of ownership - proactively leading complex platform initiatives from conception through delivery and operations
- 3+ years of experience growing and managing team with 5+ engineers including senior engineers
- 7+ years of hands on experience designing, building, shipping, and maintaining highly scalable and fault tolerant backend distributed systems
- Familiarity with Python/Golang/Java/C++
- Experience with cloud infrastructure like AWS/GCP
- Experience working with and operating technologies like Kafka, Opensearch, Redis, Postgres, Temporal etc. at scale
- Experience with building ML products is plus
- Excellent verbal and written communication skills, with the ability to influence all levels of the organization and translate complex product needs into clear platform abstractions
- Desire to work at a startup pace in a small company with a high degree of ownership
- Experience solving for performance, optimization, scalability, latency, and monitoring
- BS+ in computer science or a related field
- High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn
What the job involves
- As a technical lead and manager of the Core Platform team, you will be responsible for leading the team in building the core platforms
- As Moveworks grows fast, the platform team is tasked with designing and operating reliable and resilient platforms and frameworks that enable multiple products and our engineering teams to build customer facing capabilities very rapidly
- We’re building a team that indexes on moving fast, solving challenging product/engineering problems and providing value to our customers
- To be successful, you'll be partnering with machine learning, search, product, data, and full stack teams to identify, define and build elegant solutions
- This is an opportunity to play an integral role at the fastest-growing AI startup in its space
- Oversee and evolve core platform building blocks and frameworks with focus on developer productivity, reliability, scalability, performance, and security
- Closely work with machine learning, search, product, data, and frontend teams, understand their platform needs, influence roadmap, lead and execute on various projects
- Architect and build out the core platforms such as content ingestion platform, crawler framework, permissions enforcement platform, identity platform, content retrieval platform etc
- Define methodologies and metrics to measure performance of core services, identify and fix bottlenecks, as well as improve overall performance and scalability of Moveworks stack
- Hire and mentor engineers in the team and foster a culture of technical excellence, collaboration and continuous improvement
Our take
Moveworks provides IT service and helpdesk support through an AI-driven chatbot. Its system utilizes information about an employee, such as their role and seniority level, to deliver the correct information or carry out processes. Moveworks claims to solve 30% of IT support tickets within weeks of implementation.
In 2024, Moveworks opened a data center in Australia and its service has seen strong uptake from large enterprise-level companies, where IT teams deal with hundreds of requests at a time, helping to minimize backlog and gain back employee time. As more and more workers move from office to home or hybrid, IT support requests have boomed, opening up the opportunity for Moveworks to expand its client pool and provide solutions to help with this change.
Competitors such as Electric offer similar automated IT support services, but Moveworks has invested heavily into creating an AI system that is conversational and easy to use. Automated solutions with machine learning capabilities can also identify cost-saving opportunities. When unused software licenses are estimated to cost companies billions of dollars a year, there is money to be made by identifying and removing these avoidable costs through AI.
Steph
Company Specialist at Welcome to the Jungle
Insights
97% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2021
$200m
SERIES C
Nov 2019
$75m
SERIES B
Total funding: $305m
Company benefits
- Fully paid medical, dental, and vision coverage with no premiums
- Fully paid short-term disability, long-term disability, and life insurance
- Free daily meals
- Unlimited PTO
- Unlimited paid sick days
- 16 weeks of 100% paid parental leave
- Medical, family care, and military leave
- Competitive salary — we’re one of the best-paying companies in the Bay Area
- 401(k) with matching
- Equity and stock options
- Commuter and parking benefits
Company HQ
Mountain View, CA
Leadership
Bhavin Shah
(CEO)After an MA at Stanford, Bhavin worked as a Director at LeapFrog Enterprises before co-founding Gazillion after 5 years in 2005. They left their CEO role at Refresh to co-found Moveworks in June 2016.
Vaibhav Nivargi
(CTO)Vaibhav started their career as a Stanford University Research Scientist before working for Aster Data as a Software Engineer. Having started ClearStory Data in 2011, they co-founded Moveworks in 2016.
Varun Singh
(President)Varun worked for half a decade as SVP of Product at Sefaira before spending 2 years as Lead Product Manager at Facebook. They left in 2016 to co-found Moveworks.
Jiang Chen
(CTO of AI)Jiang took a PhD at Yale in Computer Science before working as a Columbia Research Scientist and spending 7 years at Yahoo! and Google. After a year at Airbnb, they co-founded Moveworks.
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