Franchise Account Manager, Outliant
Digital product development agency
Posted today
Digital product development agency
101-200 employees
Posted today
101-200 employees
Company mission
To be the one-stop shop digital agency creating your future.
Role
Who you are
- This role is fully remote for someone who is passionate about client services in the digital marketing space to begin their career with us
- The individual is a service-oriented professional with excellent communication skills that can serve a wide variety of client personalities and has a breadth of digital marketing competencies
- They will naturally excel at relationship-building and earning people’s trust
- The individual has a business development mindset, is detail-oriented, task-driven, and can learn quickly while effectively managing and collaborating with peers to solve problems
- They are hungry, mature, and proactively looking to contribute to the strategic thinking needed to succeed
- Bachelor's degree in marketing, business, communications, or a related field
- Minimum 1 year of account services experience in digital marketing channels or a degree in digital marketing, plus internship experience in marketing
- 1+ years of sales, customer service experience, or client services
- Excellent communication skills and ability to communicate rapidly and effectively with all parties involved in the projects, communicate in English, present, and influence key stakeholders
- Ability to thrive in a high-growth and fast-paced agency setting
- Have a drive to learn and grow in digital marketing knowledge and skills continually
- Franchise or multi-location marketing exposure
- Proven ability to juggle a good volume of account management projects at a time
- Proven ability to build rapport with clients and problem-solve effectively
- Sharp attention to detail and strong organizational skills
- Excellent business acumen and experience working with business executives
- Experience working with Project Management systems such as Outlook, Slack, Monday, and Google Suite
What the job involves
- Ignite Visibility, an award-winning digital marketing agency with offices in San Diego, CA and Orlando, FL is hiring talent entry-level Franchise Success Account Manager for our Account Services franchise team
- Works under the direction of the Account Manager or lead Franchise Success Manager
- Provides front-line customer service to support the franchisees, answer their queries, and increase client satisfaction
- Have a thorough understanding of the client’s contract and selling opportunities of Ignite Visibility products/services to generate increased revenue
- Assist in the onboarding of new franchise locations
- Be the liaison between corporate and franchises in regard to communicating process updates and sales support
- Understand our client’s sales and marketing processes so we can consult and build their needs within HubSpot for maximum impact
- Assist the Account Managers in the collective development of strategic documentation
- Collaborate with internal team members to drive results for the client, identify risks and opportunities, and hold teams accountable to budget, timelines, productivity, process, standards, and results
- Attends periodic key account meetings as needed
- Assist the Account Managers to ensure that all internal and external meetings are scheduled and all parties notified of the time, location, and expected contributions (e.g., meeting agenda, etc.), and all documentation is prepared in advance
- Ensure that, at all times, status reports and monthly billing and budget summaries are up-to-date and error-free. Ability to report on the status of accounts upon request
- Manage all billing changes, including new services, reduction in services, and cancellations. Responsible for obtaining client approvals for all new estimates and change orders
- Escalates any franchisee cancellation requests to the Account Manager in order to retain the account
- Maintain a business development mindset, partnering with the Client Success Director to discuss any opportunities to increase current client revenue or potential new business
- Use all of IDS's business management and communication platforms to keep stakeholders informed, tasks assigned, and projects well managed in accordance with deadlines
- Understands how to use and manage the DevHub sheet
- Ability to communicate rapidly and effectively with all parties involved in the projects
- Will be expected to have a drive to continually learn and grow in knowledge and skill of digital marketing
- Stay on top of industry trends in order to stay on the cutting edge
- Assist with help desk tickets if necessary
- Assist the sales team with presentations and proposal development
- Performs other duties as assigned by management
Application process
- All our current job openings require video interviews conducted in either or both synchronous (via Google Meet) and asynchronous (via Willo) formats
Our take
In a crowded digital agency market, it's tough to stand out. While many agencies boast technical expertise, Outliant prides itself on its team of passionate, creative thinkers. With aims to be the ultimate one-stop shop, offering businesses end-to-end services that cover everything from design and marketing to strategy and implementation.
Outliant's forward-thinking approach pushes the boundaries of creativity, producing top-tier products that keep clients like DocuSign, Purina, and Orange theory coming back. Its diverse client base also speaks volumes about its versatility and ability to deliver results across a range of industries.
Founded by a team with a history of successful collaborations, Outliant is clearly built on a foundation of trust and shared vision. The agency was created to be the kind of place the founders would want to work, blending a fresh, dynamic look with virtual charm. Though still young, Outliant has already made significant strides, from securing an impressive client roster to building a strong online presence, and its clear the team is on a mission.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- Unlimited PTO
- Non-working holidays per country of residence
- Pro-rated 13th-month bonus in select regions
- Salary increases and performance-based bonuses
- Referral bonuses
- Mental health and well-being programs
- Fun and casual work environment
- Employee engagement activities and virtual gatherings
- We are a diverse, global team! 🌍
Company HQ
Capitol District, Austin, TX
Leadership
Erwan Lent
(Founding Partner & CTO)Co-Founder of Winona and Harsider. Previously the VP of Engineering at UberMedia, co-founder and CTO of Cintric and ShoutOut, and an Application Developer at UC Santa Barbara.
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