Customer Experience Agent, Ramp

• Ability to work on the weekends
• Excellent verbal and written communication skills
• Experience collaborating closely with teams outside of support
• Strong background in customer support via email and phone
• Investigative and critical thinking skills
• Desire for ownership and growth in role over time

Desirable

• Ramp is looking to hire foundational email and phone customer support operators to help support our customers as we scale
• As a member of our stellar customer operations team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support
• You’ll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product
• Work directly with some of the fastest growing companies in the US
• Help Ramp scale effectively by handling support requests over phone and email
• Help us maintain an industry leading satisfaction rate with our customers
• Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
• Learn the Ramp Platform inside and out to maximize effectiveness with our customers
• Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
• Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
• Have the ability to grow, develop and learn in a fast-paced, start-up environment