Customer Operations, Tiney
Payments Support
Digital marketplace for childcare
Job no longer available
Digital marketplace for childcare
21-100 employees
Job no longer available
21-100 employees
Company mission
Tiney's mission is to enable affordable childcare for parents, high-quality early education for children and amazing careers for childminders.
Role
Who you are
- You have a strong customer mindset and will enjoy building strong relationships with our community
- You have a strong aptitude for numbers and don't mind rolling your sleeves up to get into the detail
- You are able to deal with challenging customer situations
- You have a knack for explaining difficult concepts in an easy to understand manner
- You're excited about solving problems and improving processes
- You are comfortable in a fast-paced, front line support position
Desirable
- Background in payments or fintech support a plus, but not mandatory
- Good spreadsheet skills
- Experience working startup environments or tech companies
- Comfort using a lot of different tech platforms - we'll teach you how to use any you're unfamiliar with, but we mainly use Airtable, Intercom, Front, Stripe, Notion, Gsuite, and some built-in-house tools
What the job involves
- As part of our support to our customers, we handle all payments and contracts for both the childminders and the parents
- Working with newly registered childminders, you'll be part of the team supporting tiney home nurseries to launch and run their settings successfully
- You'll be supporting childminders with their childcare agreements and will be on hand with any payment queries that they have
- You will assist families throughout both their onboarding experience and their time using a tiney home nursery
- You will provide ongoing support for active placements by ensuring all care is invoiced and paid for
- Above all, you will deliver excellent customer service to enable our childminders to run and grow their businesses
Application process
- Initial Video Interview with our Payments Specialist (30 minutes)
- Take home task
- Role Specific interview with our Head of Customer Operations + Chief Operating Officer (1 hour)
- Final coffee with our CEO (30 minutes)
Our take
Finding childcare is often a difficult and costly process and there is a declining number of childminders across the UK, with limited talent development and lack of a clear path in this area. Tiney's platform provides training, onboarding, development, and ongoing support for childminders.
For those seeking childcare the company helps to tackle three key issues of discovery, trust and affordability. Tiney is transforming the perception of early-years care to be thought of as early-years education and the training they provide reflects this change.
The company is not only enhancing access to great childcare but is also improving early years education and providing educators a pathway to build their careers in childcare. As well as this, Tiney is growing rapidly; after expanding to Manchester and Yorkshire in 2022, it has now grown to operate across the whole of England.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2025
$3.5m
EARLY VC
May 2024
$9.6m
SERIES A
Total funding: $21.2m
Company benefits
- 28 days annual leave, with an additional 'First Month Reflection Day' which aims to give you an additional day off to rest and reflect on your first month at Tiney
- Regular team events and socials (remote/in-person)
- Access to private therapy through the Self Space, training for mental health first aiders, and access to counseling
- £5,000 of childcare through a Tiney childminder for parents returning to work (approx. 4 months of free full-time childcare)
- Life insurance, sickness cover, and 3% pension contribution
- Stock Options & quarterly feedback conversations
- We'll kit your home office out with equipment up to the value of £2,000
- Remote First
Company HQ
Holborn, London, UK
Leadership
Brett Wigdortz
(CEO)Founded Teach First in 2002 and was CEO for 15 years before founding Tiney.
Edd Read
(CTO)Previously CTO and co-founder of graze.com where he worked for 9 years.
John Newbold
(CPO)Founded 383, one of the UK's top Digital Product Studios and also works as a UK Angel Investor.
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