Director of Account Management, Front

• 4-6 years experience leading Account Management, Sales, or Renewals teams in SaaS
• Proven experience developing and leading AM functions — You've been an early AM leader before and know what good looks like from the ground up
• Experience leading a team focused on AM motions — You have clear experience with commercial tasks such as Enterprise level renewal negotiation, upselling, cross-selling, and handling customer escalations
• Strong coaching and people leadership skills — You know how to develop talent, deliver feedback, and create a culture of accountability and growth
• Strategic and execution-oriented — You can think big picture while rolling up your sleeves to build processes, run customer calls, and get things done
• Data-driven mindset — You use metrics and customer insights to guide decisions, identify trends, and demonstrate impact
• Excellent collaboration skills — You've successfully partnered with Sales, Product, and CS teams to drive shared outcomes

Desirable

• We’re looking for a Director, Account Management to lead and scale our Account Management team. This leader will own existing customer expansion, renewals, and overall account health across a portfolio of high-value customers
• You’ll be responsible for building a high-performing team, refining our post-sales strategy, and partnering cross-functionally to deliver a best-in-class customer experience. This role is both strategic and hands-on, ideal for someone who thrives in a fast-paced, high-growth environment
• You will help to develop the future structure of our Existing Business team as we introduce Account Teams, made up of Account Managers partnered with Customer Success Managers
• Lead a high-performing AM team — Develop and coach a team of Account Managers who are passionate about customer outcomes and business growth
• Drive customer expansion — Coach AMs to map their account books and identify opportunities, then develop strategies to mature them into customer expansion
• Establish AM fundamentals — Partner with the CRO and VP of Customer Success to define team KPIs, roles and responsibilities, success metrics, and operating rhythms
• Collaborate cross-functionally — Work closely with Sales, Finance, Legal, and Revenue Operations to ensure seamless customer experiences
• Own customer outcomes — Take accountability for renewal, expansion, customer satisfaction, and ensuring commercial success across the team