Associate Member Support Specialist, Hinge Health

• Though entry-level, this position is ideal for an applicant with 1-2 years in a member-facing role
• The right candidate will be solution-oriented with a growth mindset, the ability to work independently, and have strong writing and interpersonal skills
• Must be fluent in written/oral communication in Spanish and English
• Available to work a variable schedule, including shifts within our hours of operation (4:00am–7:00pm PST), which may include evenings, weekends, and holidays as required
• At least one year of experience in a call center or customer-facing role
• At least 6 months of experience with technical support
• Excellent Member facing communication skills (spoken and written), along with strong soft skills
• Confidence managing multiple processes and workflows simultaneously
• Flexibility with your schedule. Your work hours will be based on business needs and may include nights and weekends
• Able to effectively work in a remote environment and be depended on for excellent punctuality and communication

Desirable

• As part of our Member Support team, you'll assist current and prospective members throughout their journey with Hinge Health
• In this multifaceted role, you’ll become an expert in all things Hinge Health including our program’s offerings, eligibility and enrollment, and billing
• You’ll use critical thinking and problem-solving skills to address member questions and concerns while navigating between multiple tools and systems
• Your goal will be to provide top-notch and efficient resolutions for members and deliver a best-in-class experience
• We’re rapidly-growing, which means things here evolve quickly and you will need to be adaptable and comfortable with some ambiguity
• This also means that you’ll have the opportunity to grow in your role as the company grows, and contribute to its future success
• We’re firm believers in letting you own your role and strongly encourage continuous learning and development
• Become an expert in all things Hinge Health, including solutions to common member challenges and troubleshooting techniques
• Strengthen the members’ relationship with Hinge Health by interacting with them in a friendly, yet professional manner while providing best-in-class support, answering questions and providing solutions in a timely, efficient manner across email, phone, and chat
• Ensure prompt and clear communication for Members while conveying warmth and empathy