Customer Success Manager, Sumsub

Salary not provided

Mid and Senior level

Remote from Europe, UK

Online identity verification platform

Job no longer available

Online identity verification platform

201-500 employees

B2BSaaSCyber SecurityIdentityFraud

Job no longer available

Salary not provided

Mid and Senior level

Remote from Europe, UK

201-500 employees

B2BSaaSCyber SecurityIdentityFraud

Company mission

To rid the world of online fraud.

Job

Company

Role

Who you are

Advanced English; good command of any other additional language will be a huge plus
Prior experience as a Customer Success Manager, Account manager, Business Development Manager, Project Manager in Fintech (banking&payments)
Solid understanding of KYC
Proficiency in Google Sheets / MS Excel
Strong analytical skills and proactive approach

What the job involves

Managing clients on all levels: technical, business, and product and help them succeed in their goals
Managing and growing relationship with Key Client (stakeholders)
Identifying opportunities and potential challenges
Providing clients with training and webinars
Introducing clients to the new features and handling new feature releases
Providing client feedback internally
Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative

Our take

Sumsub is a global verification platform that provides customisable KYC, KYB and transaction monitoring, with the aim of helping businesses stay compliant and fight digital fraud.

Since its launch in 2015, the company has introduced multiple new products, including the workflow builder, a feature that enables businesses to create user verification workflows tailored to specific triggers and risk scenarios.

The company has successfully attracted over 2,000 customers in verticals ranging from fintech to digital assets, and established collaborations with companies such as the digital payment provider, Tempo. Continuously growing, the company is focused on opening more offices globally with the aim to target more industries worldwide.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (1 round)

Sep 2020

$6m

SERIES A

Total funding: $6m

Company benefits

Fully remote work: you can be productive from wherever you are
Laptop supply
Paid vacation, sick leave, and holidays
Educational activites sponsorship (trainings, events, conferences)

Company HQ

City of London, London, UK

Leadership

Andrew Sever

(CEO)

Before founding Sumsub, Andrew has experience working in managerial roles at different IT businesses.

Jacob Sever

(CIO)

Has over 10 years of handling compliance, operations, and strategy in the fintech industry.

Peter Sever

(CSO)

Initially co-founded Sumsub as Chief Product Officer, becoming Chief Strategy Officer in 2021.

Vyacheslav Zholudev

(CTO)

Previously worked as a Developer at Lanit-Tercom, Smartphone Labs Company, and DevExperts. Was also a Research Engineer for both LG Electronics and DFKI.

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