Customer Support Engineer, H2O.ai

• We are looking for individuals with a strong foundation in software engineering, a passion for cutting-edge technologies, and a drive to push the boundaries of MLOps
• Bachelor’s or a higher education degree in Computer Science/Engineering or related field
• Proven experience in Software Engineering with a minimum of 1 year of hands-on experience in a similar role
• Understanding of microservices patterns and strong design skills for large scale software development projects
• Strong knowledge of Linux operating systems, Bash, file systems, command line, logging, and Linux file permissions
• Experience in GoLang, Python, C++, or Java (with a knowledge of Spring framework)
• At least 1 year of hands-on experience with Kubernetes and Docker
• Knowledge of Relational Database Design
• An understanding of Terraform and Helm
• Hands-on experience with AWS, Azure, or GCP
• Understanding of networking concepts and fundamentals (e.g. SSL, UDP/TCP, firewalls, and reverse proxies)
• Strong communication skills and comfortable being in a customer facing role

Desirable

• We are looking for a Customer Support Engineer to be part of the MLOps team supporting PST time zone that is entrusted with developing a platform for deploying machine learning models, monitoring them and provide statistical analysis on the deployed models as they are used in real-time
• Engage with customers to identify and troubleshoot issues they face and answer technical questions
• Analyze bug reports, reproduce issues, determine the root cause, and provide fixes
• Provide design for new features focusing on the approach and patterns to solve the problem
• Responsible for writing code along with relevant unit test cases
• Contribute to end-to-end automated tests by ensuring that the newer changes have relevant test cases. Knowledge of Python would be beneficial in this area
• The company uses Kubernetes widely and working with Kubernetes would be an important aspect of the job
• Review the design and code of other developers. Be engaged in the best software development practices and engage in improving the engineering efficiency of the team
• Write Infrastructure Code using Terraform and Helm charts for any changes to infrastructure