Customer Account Executive, AlertMedia
SMB
+ Uncapped commissions & Company-Wide Bonus program
Emergency communication provider
Be an early applicant
Emergency communication provider
201-500 employees
Be an early applicant
+ Uncapped commissions & Company-Wide Bonus program
201-500 employees
Company mission
To save lives and minimize loss by facilitating timely, accurate, and relevant communications when an emergency situation threatens personal safety and business continuity.
Role
Who you are
- You’re passionate about helping customers achieve their goals with the AlertMedia platform. You thrive on driving revenue growth, solving meaningful problems, and collaborating across teams to move deals forward
- You’re a fast-moving, customer-first seller who builds trust quickly and thrives in environments where no two accounts look the same. You know how to navigate ambiguous org structures, influence stakeholders, and guide customers through short- to mid-length sales cycles with urgency and empathy
- You’re energized by uncovering expansion opportunities that address clear, measurable challenges and helping customers unlock more value from what they already use. You take feedback well, adapt quickly, and balance thoughtful selling with consistent momentum
- 1–2 years of experience in a sales or SDR role (SaaS preferred)
- A track record of success in prospecting, pipeline management, and closing deals
- Strong relationship-building skills with the ability to influence key stakeholders
- Comfortable navigating ambiguous org structures and resourceful in uncovering who owns decisions, even when titles are unclear or responsibilities overlap
- Ability to prioritize high-velocity opportunities while also working strategic growth plays
- Strong communication and interpersonal skills; ability to be personable, persistent, and proactive
- Comfortable with change; you adapt quickly and contribute to improving sales process
- Experience using Salesforce and Outreach.io is a plus
- This is a hybrid role based in Austin, Texas. Must live in Austin or surrounding area
What the job involves
- As a Customer Account Executive, SMB, you’ll work directly with your Sales Manager to master our product, sales process, forecast methodology and internal tools – to facilitate meetings with both your customers/prospects and internal partners and sell our platform to achieve your goals
- You will manage your territory, originate leads, create, and close full cycle sales opportunities
- You’ll work closely with our existing customers and partner with CSM’s to ensure our customers achieve their primary business objectives, while also overseeing expansion sales and collaborating with Renewals Managers for contract renewals spanning single and multi-year terms
- Own a portfolio of existing SMB customers with clear expansion potential
- Partner with your Sales Manager to review pipeline, forecast, and strategies to exceed quota
- Collaborate with internal teams (Customer Success, Renewals, Marketing, Finance, Product Marketing) to drive adoption and uncover growth opportunities
- Lead customer conversations across the full sales cycle: discovery, demo, proposal, negotiation, and close
- Train new, experienced, and stakeholder users on the platform, relevant use cases, and strategies to maximize value from AlertMedia
- Execute AlertMedia’s proven sales methodology with consistency and urgency
- Continuously improve your sales motion based on coaching, data, and customer feedback
Our take
Over the years, organizations have gradually increased their focus on employee safety and emergency preparedness, but the growing number of climate change-related incidents such as floods, wildfires and heatwaves have made this an urgent necessity. AlertMedia’s software enables businesses to quickly identify risks to their people or locations and communicate instantly with those impacted, ultimately minimizing response times during emergencies.
AlertMedia is the world’s leading provider of its kind due to its innovative two-way multichannel messaging system and threat intelligence, and has been experienced double digit annual revenue growth since its founding. The company supports thousands of organizations around the world including popular brands such as Walmart, JetBlue, Coca-Cola Bottling, DHL, and Volvo.
In 2021, AlertMedia signed an agreement to receive strategic growth investment from Vista Equity Partners, bringing in investment that will go towards accelerating its product roadmap and continuing expansion into new markets. This will ensure enterprises of all sizes are being protected during critical events.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2020
$15m
SERIES C
Jan 2019
$25m
GROWTH EQUITY VC
Total funding: $57.1m
Company benefits
- 100& Paid Healthcare: Take advantage of fully paid medical, dental, vision, disability, and life insurance for employees and subsidized for dependents.
- Bonus: Participate in the company-wide annual bonus based on their collective success.
- Family Planning: Leverage their 100% paid parental and new child bonding leave—12 weeks off for primary caregivers and 4 weeks off for secondary caregivers
- Paid Sabbatical: Pursue your interests with six weeks of paid sabbatical leave after six years of service.
- Tuesday Lunch: Get together for transparent company updates from leadership while enjoying a meal on AlertMedia
- PTO: Unplug, rest, and recharge with a flexible time off policy that encourages work-life balance without worrying about counting days!
- Give Back: Join your coworkers in giving back to the Austin community through quarterly volunteer opportunities
- Team Building and Celebrations: Take part in company celebrations, team buildings, and peer-nominated value award recognition
Company HQ
Bouldin Creek, Austin, TX
Leadership
Brian Cruver
(Executive Chairman)Formerly was CEO for AlertMedia. Before that, co-founded and was CEO of both Xenex and Giveline. Experience in Business Development for Shell USA and Enron. Author of "Anatomy of Greed" published by Perseus Books.
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