Luxe Customer Success Representative, Modsy
VR interior design app
Job no longer available
VR interior design app
1-20 employees
Job no longer available
1-20 employees
Company mission
To change the way we imagine, design and create our homes.
Role
Who you are
- Entry level industry experience in retail customer service
- Excellent written and verbal communication
- Familiarity with returns, replacements, and cancellations
- Comfortable and confident interacting with customers on the phone
- Zendesk and Slack experience is a plus
What the job involves
- Respond to customer calls, chat, and emails regarding product problems, service questions and overall client concerns
- Collaborate with other Modsy team members to resolve challenging issues quickly and efficiently
- Maintain a high level of professionalism with Modsy’s clients and work to establish a positive rapport with every customer
- Update customer information in company systems after each customer interaction
- Work with the management team to stay updated on product knowledge and be informed of any changes in product/services
- Positively impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
- Provide daily reporting to management on resolved clients and possible escalations
- Provide feedback to your manager on any trends or possible fixes or improvements to product/services
- Provide customer support for Luxe Merchandise Orders
- Provide customer support for Reno Merchandise Orders
- Provide customer support for VIP Merchandise Orders
- Offer proactive customer support for Luxe / Renovation / VIP customers to enhance customer experience
- Make observations around Luxe / Renovation / VIP customer expectations to continuously work with management on improvements for serving these customers
Our take
Solving the obstacle of visualising furniture elements in the context of physical space, Modsy have developed a practical VR interior design app that allows users to shift and change elements of their design depending on budget and style, and view them in a 3D mock up of the room.
The service pairs computer vision tech and human designers to let users layout their homes without lengthy design briefs, meetings and the ensuing costs. Packages start from a modest $69, and the company also earns when the furniture they suggest is purchased.
With upwards of $70m in funding and expanding into renovations, kitchens and bathrooms, Modsys future vision of a fully personalised, catalogue like shopping experience within a virtual version of our own homes is set to become a reality.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2019
$37m
SERIES C
Dec 2017
$23m
SERIES B
Total funding: $70.8m
Company benefits
- A 401(k) plan
- Paid vacations, holidays, and time off to volunteer
- Pre-tax flexible spending accounts
- Mentorship program
- Career development workshops and learning programs
- Life insurance
- Work from home opportunities
- Health insurance
Company HQ
South Park, San Francisco, CA
Leadership
Shanna Tellerman
(CEO)Previously Partner at Google Ventures for 2 years, Founder & CEO at Wild Pockets for 5 years and Product Line Manager at Autodesk for 2 years.
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