Retention Specialist, Binance
Link Team, Whitelabel and OMS Business
Cryptocurrency exchange platform
Open for applications
Cryptocurrency exchange platform
1001+ employees
Open for applications
1001+ employees
Company mission
Binance's mission is to be the infrastructure service provider in crypto.
Role
Who you are
- 0-3 years of experience in client retention, account management, or customer success, preferably in brokerage
- Language requirement, English & Mandarin is required to be able to coordinate with overseas stakeholders
- Familiar with the use of a CRM tool
- Worked autonomously within or with a sales team
- At least 3-5 years working experience in sales and client services function with international financial background in banking, investments, FX sales
- Client portfolio including institutional clients, HNW individuals, prop trading firms, private bank customers with brokers, futures institutions or commercial banks and etc
- Strong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressure
- Passionate about crypto. Industry experience would be of an advantage
What the job involves
- We are seeking a proactive and detail-oriented Retention Specialist to join our Link Team/VIP and Institutional business team
- In this role, you will focus on maintaining strong relationships with our existing clients, ensuring high retention rates, and supporting operational and administrative tasks that contribute to overall client satisfaction and business growth
- Manage and nurture relationships with current clients to maximize retention and satisfaction
- Improving and implementing retention campaigns and loyalty programs tailored to Link clients
- Assist in cross-functional program management (such as Travel Rule, Fiat (Binance Connect), KYC modules and periodic reviews of accounts)
- Monitor partner activity and user engagement to identify potential churn risks and proactively address them
- Coordinate with cross-functional teams (e.g., TechOps, Marketing, Customer Support, Compliance) to resolve partner issues and improve service delivery
- Handle day-to-day administrative tasks related to partner accounts, including onboarding support, documentation, and compliance follow-ups
- Track and report on retention metrics, providing insights and recommendations for continuous improvement
- Serve as a point of contact for clients regarding operational queries and minor escalations
Our take
Binance Exchange is one of the fastest and most popular cryptocurrency exchange platforms in the world, capable of processing over 1.4 million orders per second. The platform focuses on security, robustness, and execution speed - attracting enthusiasts and professional traders alike.
The Binance exchange provides access to hundreds of digital currency pairs, while maintaining security, liquidity and high-speed. The platform offers some of the lowest trading costs in the industry at 0.1% or even less through the use of Binance Coin.
The exchange strives to give its users access to some of the latest blockchain/DLT technologies with new cryptocurrencies being listed all the time. Binance are well placed to ride the wave of increasing interest in crypto. It is expanding its international presence, with the recent acquisition of Sakura Exchange BitCoin and GOPAX, engendering its penetration of the Japanese and South Korean markets.
Steph
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2025
$2bn
GROWTH EQUITY VC
Sep 2017
$10m
SERIES A
Total funding: $2.0bn
Company benefits
- Competitive salary
- Option to be paid in crypto
- Health insurance
- Flexible working hours
- Remote work for many roles
- Company sponsored holidays
- Team building activities
- And other various perks and benefits
- Learning and development programs
- Free language classes
- Relocation support
- International transfers mid-career
Company HQ
Ta' Xbiex
Leadership
Changpeng Zhao
(CEO)Previously Head of Tradebook Futures Development at Bloomberg for 4 years and Partner at Fusion Systems for 8 years.
Yi He
(CMO)Previously Co-founder of OKCoin and Vice President at yixia.com for 1 year.
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