Senior Bbot Strategy & Operations Associate, DoorDash
$85-135k
Salary information is for applicants based in Colorado, New York, California only
Local food delivery platform
Job no longer available
Local food delivery platform
1001+ employees
Job no longer available
$85-135k
Salary information is for applicants based in Colorado, New York, California only
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- Bachelor’s degree or equivalent experience in finance and accounting
- 3-4 years of work experience in account management, systems implementation, as well as administering Salesforce, Hubspot, or a similar CRM system
- Able to complete tasks accurately, effectively and on time with superb attention to detail
- Participated in a successful business process change (measured by adoption). Helped identify the business opportunity/challenge, implement process improvements and tools, and enable stakeholders on process changes
- Experience working successfully cross functionally with individual contributors
- Excellent external and internal customer support skills
- Proven ability to provide an analysis that impacted a division (ex. SDR, CSM) level decision
- Driven/led a successful (measured by adoption) business opportunity, developed process improvements, and enabled stakeholders on process changes
- Proven ability to provide an analysis that impacted a department (ex. Sales, Customer Success) level decision
- Experience administering a Configure, Price, Quote (CPQ) tool and process
- Experience working successfully cross functionally with other department leads
- Experience with operationalizing, reporting, and ownership on critical SaaS metrics (new bookings, churn, SDR/AE attainment)
- Ownership of a business-critical Salesforce/CRM process
- Ownership of software procurement and implementation
- Proficient with SQL and business intelligence tools especially as it relates to metrics you own
- Proficient with API concepts and use of Automation/Integration platforms
What the job involves
- Create and execute plans against Merchant growth strategy, identifying areas of opportunity, building the plan and executing to drive outcomes
- Implement programs across process, product, and people to move the numbers
- Use data-driven analysis to run process improvement tests
- Build models and process flows to evaluate quantitative and qualitative business cases for process improvement opportunities
- Manage projects with our sales, launch, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets
- Be able to achieve immediate results and adapt in an evolving work environment
- Look for ways to improve and want to shape the direction of the company
- Influence and motivate people at all levels across a variety of job responsibilities
- Independently translate high-level goals into relevant plans
Our take
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company HQ
Mid-Market, San Francisco, CA
Leadership
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
Salary benchmarks
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