Technical Support, Global Relay

Administrative Messaging Specialist

Salary not provided

macOS

iOS

Android

Salesforce

Windows

JIRA

Confluence

Relay

Junior level

London

Compliance messaging and message management

Job no longer available

Compliance messaging and message management

1001+ employees

B2BEnterpriseInternal toolsComplianceCommunicationSaaS

Job no longer available

Salary not provided

macOS

iOS

Android

Salesforce

Windows

JIRA

Confluence

Relay

Junior level

London

1001+ employees

B2BEnterpriseInternal toolsComplianceCommunicationSaaS

Company mission

Global Relay's mission is to helps organization manage and control their communications data.

Job

Company

Role

Who you are

Minimum of 1 year of experience in a Helpdesk, Service Desk or Similar type of customer service/facing role
Excellent written and verbal communication skills, you enjoy crafting clear and concise messages to customers
Outstanding organizational, interpersonal skills and exceptional attention to detail
Ability to exercise good judgement and discretion with confidential information
You are adaptive and have a strong willingness to learn while working in a fast-paced environment
You are empathetic and like communicating complex technical problems and solutions to end users at all levels of proficiency and are easily understood by diverse audiences
Technical knowledge and experience in different operating systems, infrastructure, and working knowledge of IT troubleshooting tools and techniques
Good working knowledge in different Messaging Applications such as WhatsApp, WeChat and Native SMS
Good working knowledge in Salesforce, JIRA, Confluence and SaaS Implementations is a PLUS!
One or more years of experience supporting different operating systems (Windows, MacOS, iOS, Android and VoIP systems)

What the job involves

Communicate with customers and internal teams in managing our customers’ Global Relay Messaging Platform
Provide application management and user administration assistance to Global Relay Customers
Use Salesforce, JIRA and various Carrier platforms to manage all customer requests and incidents
Provide Administrative Support to our Technical Support Team in managing our services
Frequently engage with internal teams to drive sales, development, resolution of issues and major incident activities, handling all customer facing communications to set clear expectations through closure
Work closely with product development teams and QA teams to test new features before releases, bug fixes and surfacing meaningful customer feedback
You will help us understand customer trends, documenting and reporting what you observe to your Lead in order to better improve the customer experience

Salary benchmarks

Our take

Effective messaging within companies is vital, but managing communication and archiving isn’t easy. Global Relay solves this problem by providing compliant, cloud-based messaging systems for some of the world’s biggest companies.

First founded in 1999, Global Relay is one of the most established companies of its kind, and now serves over 20,000 customers in 90 countries. These include 22 of the world’s 25 biggest banks. This is testament to the value and security of Global Relay’s solutions. The company owes much of its popularity to the versatility of its product, which captures and preserved over 60 data types, storing them in one unified repository.

Global Relay has benefited from a global uptick in demand for internal messaging platforms, but it faces stiff competition from similar providers, such as Slack and Microsoft Teams. Nonetheless, Global Relay’s impressive market figures are proof of its continued success and potential.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

17% employee growth in 12 months

Glassdoor (3.7)

Company

Company benefits

Work from home opportunities
Extended medical insurance
Regular bonuses

Company HQ

Gastown, Vancouver, BC

Leadership

Warren Roy

(CEO)

A life-long entrepreneur and 20+-year veteran in the information technology sector.

Duff Reid

(COO)

Previously worked in architecture and engineering CAD (computer aided design) projects for 16 years.

Shannon Rogers

(President & General Counsel)

Worked as a business and securities lawyer at McCarthy Tetrault and Borden Ladner Gervais.fourth employee.

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