Client Partner, CleverTap

• Experience in Mobile Free To Play Games either as a Game Tech B2B SaaS or Professional Services provider, or experience in a business development capacity working for a game studio or publisher
• BA//BS degree or equivalent experience
• A minimum of 3 years as a Client Partner, Key Account Manager, or Strategic Account Executive managing and growing enterprise accounts
• High EQ and ability to build deep relationships with Clients
• Experience negotiating and closing large enterprise deals with complex sales cycles and diverse sets of business and technical stakeholders
• Experience managing internal workstreams, gathering product feature requirements, and key client deliverables
• A solution-oriented and inquisitive mindset, with deep attention to detail and organizational skills
• Comfortable digging into business goals, pain points, and processes, building deep knowledge around your client’s business and games
• A natural collaborator, adept at working cross-functionally with key internal stakeholders and teams in Solution Engineer, Customer Success, Product, Marketing, Alliances, and Technical Support
• You need to be passionate about games.

Desirable

• As a North America Client Partner at CleverTap Gaming, you will be responsible for managing a multi-million dollar book of business, including some of our most strategic mobile gaming accounts
• Your core charter will be to function as a consultative advisor to your gaming clients, helping to guide them at a strategic level across their business and continuously drive more value from our platform and solutions, directly engaging with key executives and stakeholders
• You will own an expansion target for generating new ARR growth in key existing accounts, in addition to a retention target for retaining key accounts
• Drive growth and expansion at key strategic gaming accounts
• Build strategic account plans, identify and build exec. champions, isolate and mitigate risk of customer churn
• Establish credibility as a trusted advisor and gaming expert, conducting and leading regular executive business reviews in collaboration with the Customer Success Team
• Manage strategic contract renewals and retain critical clients
• Stay up to date on key Gaming industry trends, changes, and news
• Serve as the lead sponsor at strategic gaming accounts, coordinating with internal teams and resources to better support your customers and unlock more value
• Proactively work to mitigate risk within key accounts, increase client satisfaction, and produce referenceable client success stories to help the GTM teams with new logo acquisition
• Who will you report to: Senior Director of Global Gaming