Senior Onboarding Manager, Bigblue

• Min 3+ years experience in a client-facing role
• Exceptional organizational & time management skills
• Fluent in 🇫🇷 and 🇬🇧
• Analytical mindset
• Quick learner — you are able to assimilate huge amounts of information quickly
• Customer ultra-centricity

Desirable

• As a Senior Onboarding Manager, your role is to ensure the satisfaction throughout this crucial stage of Bigblue key accounts, the most promising European D2C brands
• You make sure to fully understand the requirements of the customer in terms of timescales, prerequisites and assistance
• You share best practices with our customers and make sure they comply with our warehouse requirements
• You keep a close eye on our customers' first shipments and ensure that they run perfectly
• You work with our customers to improve the operational aspects of their business and their internal processes
• You educate the customer on the specifics of the Bigblue service to unlock value
• You are the leading expert on our product and the face of Bigblue for our onboarding customers
• Each client has unique needs and you help them effectively leverage our solution to achieve maximum impact for their business
• By stepping into our customer shoes, you remove blockers and set them up for success by leveraging Bigblue tools
• You champion the needs of our customers internally to consistently improve the onboarding experience
• You track and report onboarding performance & satisfaction targets using appropriate metrics
• You take a critical look at internal processes to provide & implement suggested improvements to make the boarding process as efficient as possible

• Informal discovery call (Google Meet)
• Deep-Dive call (Google Meet)
• Case study
• On-site interviews (in our Paris office, half-day)
• References