Senior Product Manager, Ada

12 Month Contract

CA$97-149k

Salary dependent on various different factors. Plus a generous stock option plan

Mid and Senior level

Remote from Canada

AI customer service company

Job no longer available

AI customer service company

501-1000 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Job no longer available

CA$97-149k

Salary dependent on various different factors. Plus a generous stock option plan

Mid and Senior level

Remote from Canada

501-1000 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Company mission

To repair broken brand interactions and restore the customer experience.

Job

Company

Role

Who you are

4+ years of experience in Product Management
Experience working on an ML/AI product (nice to have)
Experience working on ambiguity to deliver high-quality products
Experience with managing multiple product functions in a fast paced environment
Self-motivated and proactive, with demonstrated creative and critical thinking capabilities
Exceptional organizational skills and attention to detail

What the job involves

We are hiring for two Senior Product Manager positions, including a 12-month contract position
As part of our dynamic team, successful candidates will be assigned to the respective teams based on their skills and interests, which will be determined and communicated throughout the interview process
As the Senior Product Manager, you will lead the generative AI product at Ada
You will work cross-functionally with Engineering, GTM and various stakeholders to gather feedback and develop a strategy, vision, and roadmap to deliver products that will leverage generative AI to deliver the best customer experience with the least amount of effort
Outcome Driven: Consistently uses a results-oriented approach when working on complex projects, and aligning product decisions with the company’s north star metric. Effectively communicates the expected outcome by providing specific details and clear reasoning for their predictions
Developing a vision, strategy and roadmap: Ensure all teams are working towards the same goal by developing and communicating a clear vision, strategy and roadmap. Proactively adapts the roadmap by evaluating market changes and customer feedback
Leadership: Exhibits strong leadership within their area of expertise by acting decisively and assertively to drive team progress and unblock challenges. Proactively identifies opportunities for improvement and innovation within the team and the organization
Communication & Collaboration: Ensure alignment between teams and stakeholders through active listening, and empathetic responses. Leads cross-functional meetings and discussions to drive alignment on goals and decisions
Customer focused and problem solving: Demonstrates a strong focus on customers, deeply understanding their needs and incorporating those understanding into product designs. Actively seek feedback from customers and other sources such as customer satisfaction metrics to address areas of concerns, and focus on continuous improvement on product offerings to better meet customer needs

Our take

More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.

The company has automated billions of brand interactions and supports over 320 brands across the globe including Zoom, Facebook and Square. Its technology includes a no-code platform, which lends to its popularity. Ada has focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.

Freddie

Company Specialist at Welcome to the Jungle

Insights

-29% employee growth in 12 months

Glassdoor (3.1)

Company

Company benefits

Generous stock option plan
Unlimited vacation
Wellness account
Extended health coverage
Dental/optical/travel insurance
Life insurance
Employee and family assistance plan
Flexible work schedule
Digital first, fully remote with WFH budget
In-house social worker
Paid parental leave for Canadian and U.S. residents
Development opportunities

Company HQ

Wellington Place, Toronto, ON

Leadership

Mike Murchison

(CEO & Co-founder)

Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.

David Hariri

(Designer, Developer & Co-founder)

Experience as Developer for Teehan+Lax, and co-founder of Volley.

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